Exceptions for Webex and Webex Meetings Across Third-Party Security Software

 

Exception for Webex Meetings:
Cisco recommends excluding the locations below in all Third-Party Security Software to allow Webex through the Firewall:
  • Program Files (x86)\WebEx
  • ProgramData\Webex
  • \Users\USERNAME\AppData\Local\WebEx
  • \Users\USERNAME\AppData\LocalLow\WebEx
If using Firefox, exclude this file:
  • Users\USERNAME\AppData\Roaming\Mozilla\plugins\npatgpc.dll
Exception for Webex:
Cisco recommends excluding the locations below in all Third-Party Security Software to allow Webex through the Firewall:
  • \Users\USERNAME\AppData\Local\Programs\Cisco Spark
  • \Users\USERNAME\AppData\Local\CiscoSparkLauncher
Admin install:
  • \Program Files (x86)\Cisco Spark
Note:
  • Verify that the Webex app is included in the list
  • Confirm that the Security Software is up-to-date
  • Uninstall the Security Software and retest
If further assistance is required to configure your Firewall, please contact the third-party security software provider or your IT department.

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