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Dec 8, 2020 | view(s) | people thought this was helpful

Exceptions for Webex and Webex Meetings within Symantec EndPoint Protection

Exceptions for Webex and Webex Meetings within Symantec EndPoint Protection

What exceptions are needed to be added for Webex in Symantec EndPoint Protection?

Which Symantec EndPoint Protection executable exception files are compatible with Webex?

 

Solution:

Webex Meetings

 

Cisco recommends excluding the locations below in Symantec Endpoint Protection to allow Webex through the Firewall:
  • Program Files (x86)\WebEx
  • ProgramData\Webex
  • \Users\USERNAME\AppData\Local\WebEx
  • \Users\USERNAME\AppData\LocalLow\WebEx

If using Internet Explorer/ActiveX, exclude this file:
  • Windows\Downloaded Program Files\ieatgpc.dll

If using Firefox, exclude this file:
  • Users\USERNAME\AppData\Roaming\Mozilla\plugins\npatgpc.dll


Webex

Cisco recommends excluding the locations below in Symantec Endpoint Protection to allow Webex through the Firewall:
  • \Users\USERNAME\AppData\Local\Programs\Cisco Spark
  • \Users\USERNAME\AppData\Local\CiscoSparkLauncher

Admin install:
  • \Program Files (x86)\Cisco Spark

Note: Please contact Symantec or your IT department if additional assistance is needed with configuring your firewall.

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