Exceptions for Webex and Webex Meetings Across Third-Party Security Software

Webex Meetings
Webex

Exception for Webex Meetings:
Cisco recommends excluding the locations below in all Third-Party Security Software to allow Webex through the Firewall:

Program Files (x86)\WebEx
ProgramData\Webex
\Users\USERNAME\AppData\Local\WebEx
\Users\USERNAME\AppData\LocalLow\WebEx

If using Firefox, exclude this file:

Users\USERNAME\AppData\Roaming\Mozilla\plugins\npatgpc.dll

Exception for Webex:
Cisco recommends excluding the locations below in all Third-Party Security Software to allow Webex through the Firewall:

\Users\USERNAME\AppData\Local\Programs\Cisco Spark
\Users\USERNAME\AppData\Local\CiscoSparkLauncher

Admin install:

\Program Files (x86)\Cisco Spark

Note:

Verify that the Webex app is included in the list
Confirm that the Security Software is up-to-date
Uninstall the Security Software and retest

If further assistance is required to configure your Firewall, please contact the third-party security software provider or your IT department.

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