You can generate reports that provide information about each meeting, webinar, event, or session that you hosted on your site.

1

Sign in to User Hub.

2

Click your profile picture, and then select More features > My reports.

Depending on your Webex plan, My reports may not be available.

3

Select the report you want to generate.

  • All Services
    • Usage report—View usage information for your meetings.

      Participants who connect to audio appear twice in the exported report. The first entry includes information about the participant, including their status as invited or registered for the meeting. The second entry includes the audio connection type in the Audio Type column.

      If a participant joined with multiple audio connections or changed their connection, they have entries for each of their audio connections.

  • Access Anywhere
    • Access Anywhere Usage Report—View usage information for your Access Anywhere sessions.
  • Webex Meetings

    • Meeting Recording Report—View a list of attendees who have downloaded or viewed a meeting recording.

      If a viewer doesn't sign in to their Webex account, they appear as anonymous in the report. To make sure viewers don't appear as anonymous, turn off the public link to the recording. People you share the recording with must sign in to their Webex account to view it.

    • Session Query Tool—Report on session information for selected Queues or CSRs.

    • CSR Activity—Report on session information for selected CSRs.

  • Webex Webinars (New)

    • Webinar summary report—View a list of webinars with attendance summary.

    • Attendee history report—View a list of webinars for an attendee.

    • Report download history—View report download histories for your meetings and webinars.

  • Webex Events (classic)

    • Registration Report—View registration information, and send reminder emails before the event. After the event, you can also view whether a registrant attended or was absent.

    • Attendance Report—View attendance information for any event. You can send follow-up emails after the event.

    • In-Event Activity Report—View attendee activity information for an event.

      The in-event activity report is only available for events recorded to the cloud.

    • Attendee History Report—View a list of events for an attendee.

    • Event Recording Report—View a list of attendees who have downloaded or viewed an event recording.

      If you don't require registration for an event recording, the report displays viewers as anonymous and only shows how many people viewed it. No other viewer information gets collected. If a viewer doesn't sign in to their Webex account, they appear as anonymous, even if you required registration.

    • Unlisted Program Links Report—View old and updated program links for your unlisted programs.

  • Webex Support

    • Session Query Tool—Report on session information for selected Queues or CSRs.

    • CSR Activity—Report on session information for selected CSRs.

  • Webex Training

    • Live Training Usage Report—View attendance, invitation, and registration information for your training sessions.

    • Recorded Training Access Report—View access and registration information for your recorded training sessions.

    • Registration Report—View registration information for any of your live sessions.

4

Specify your search criteria and select Display Report.

5

Click a link to see the report details.

6

To export the report data in comma-separated values (CSV) format, select Export Report or Export.