End of support for Productivity Tools
In the 42.6 update, Webex will officially end support for Productivity Tools. Users of Productivity Tools should migrate to the Webex Scheduler add-in before that.
Webex Meetings Productivity Tools and Desktop App Support
Windows OS Support
Webex Meetings Desktop Application |
Windows 7 |
Windows 8 |
Windows 8.1 |
Windows 10 |
---|---|---|---|---|
WBS39.5 |
Yes |
Yes |
Yes |
Yes |
WBS39.10 and later |
Yes |
Yes |
Yes |
Yes |
Cisco Productivity Tools Support
Microsoft Outlook Support (Windows)
Microsoft Outlook Version/ Microsoft Exchange Server Version |
Windows 7 SP1 |
Windows 8 |
Windows 8.1 |
Windows 10 |
---|---|---|---|---|
Microsoft Outlook 2013 and later / Microsoft Exchange 2013 (Includes Office 365 hosted) |
Yes |
Yes |
Yes |
Yes |
Microsoft Outlook 2013 and later / Microsoft Exchange 2010 SP3 (Includes Office 365 hosted) |
Yes |
Yes |
Yes |
Yes |
Microsoft Outlook 2013 and latest / Microsoft Exchange 2016 (Includes Office 365 hosted) |
Yes |
Yes |
Yes |
Yes |
Microsoft Outlook 2016 / Microsoft Exchange 2010 SP3 (Includes Office 365 hosted) |
Yes |
Yes |
Yes |
Yes |
Microsoft Outlook 2016 / Microsoft Exchange 2013 (Includes Office 365 hosted) |
Yes |
Yes |
Yes |
Yes |
Microsoft Outlook 2016/ Microsoft Exchange 2016 (Includes Office 365 hosted) |
Yes |
Yes |
Yes |
Yes |
Microsoft Outlook 2019/ Microsoft Exchange 2019 (Includes Office 365 hosted) |
Yes |
Yes |
Yes |
Yes |
Single Sign-On Browser Support (Windows)
Microsoft Internet Explorer Version | Windows 7 | Windows 8 | Windows 8.1 |
Windows 10 |
---|---|---|---|---|
Microsoft Internet Explorer 11.0 |
Yes |
Yes |
Yes |
Yes |
Single Sign-On Browser Support (Mac)
Safari Version |
Mac OS 10.11 |
Mac OS 10.12 |
Mac OS 10.13 |
Mac OS 10.14 |
Mac OS 10.15 |
---|---|---|---|---|---|
Safari 9.x latest |
Yes |
Yes |
Yes |
Yes |
Yes |
Safari 10.x latest |
No |
Yes |
Yes |
Yes |
Yes |
Safari 11.x latest |
No |
No |
Yes |
Yes |
Yes |
Safari 12.x latest |
No |
No |
No |
Yes |
Yes |
Safari 13.x latest |
No |
No |
No |
No |
Yes |
Active Directory Federation Services 2.0 Single Sign-On Support (Mac)
Safari Version |
Mac OS 10.11 |
Mac OS 10.12 |
Mac OS 10.13 |
Mac OS 10.14 |
Mac OS 10.15 |
---|---|---|---|---|---|
Safari 9.x latest |
Yes |
Yes |
Yes |
Yes |
Yes |
Safari 10.x latest |
No |
Yes |
Yes |
Yes |
Yes |
Safari 11.x latest |
No |
No |
Yes |
Yes |
Yes |
Safari 12.x latest |
No |
No |
No |
Yes |
Yes |
Safari 13.x latest |
No |
No |
No |
No |
Yes |
Citrix Support
Citrix Version |
Integration to Microsoft Outlook 2013 and 2016 |
---|---|
Citrix XenApp Share 7.6 |
Yes (WBS31.8 and higher) |
Citrix XenApp Share 7.12 |
Yes (WBS33.x and higher) |
Citrix XenDesktop 5.6, 7.6 |
Yes |
Webex Audio Support
Webex Audio Supported Platforms and Services
Webex Audio (hybrid audio) provides flexibility for attendees to join an audio conference using their computer (VoIP) or a phone. There are no meeting-level options to enable or disable this feature; it's available when Webex Audio is available within a Webex meeting.
Features such as muting and unmuting, icons, and active-talker notifications operate identically for attendees. Attendees may transition at any time from using their computer to phone or phone to computer. Attendee status and the mode that they're using to connect to the conference can be seen in the Participant list.
Webex Audio (hybrid audio) is supported on the following services and platforms:
Support for Webex Audio (Hybrid Audio) |
Windows |
Mac OS X |
Linux and Solaris |
iOS |
Android |
---|---|---|---|---|---|
Webex Meetings |
√ |
√ |
√ |
√ |
√ |
Webex Training |
√ |
√ |
√ |
√ |
√ |
Webex Events |
√ |
√ |
√ |
√ |
|
Webex Support |
Webex Audio Feature Support
Feature |
Description |
Webex Meetings |
Webex Events |
Webex Training |
Webex Support |
---|---|---|---|---|---|
Webex Teleconference |
Audio options are integrated into online sessions:
|
√ |
√ |
√ |
√ |
Audio broadcast |
One-way audio, for meetings where attendees only listen. A host speaks by using a microphone connected to their computer. |
√ |
|||
Integrated Voice-over-IP (VoIP) Audio |
Instead of using a telephone, use a computer to send the audio over the Internet. |
√ |
√ |
√ |
√ |
Personal Conferencing |
Personal Conferencing allows users to start an audio conference and then optionally expand the meeting to include an online meeting, including video conferencing. A Personal Conferencing account can have up to three sets of access numbers (host and attendee access codes). To sign up for a Personal Conferencing account, go to the My Webex tab and select Personal Conferencing. |
√ |
|||
Other Teleconference Service |
Use a third-party teleconference service. |
√ |
√ |
√ |
√ |
Webex Audio Feature Comparisons
Feature |
Description |
Audio Broadcast (Events Only) |
Webex Audio |
Integrated VoIP (VoIP Only) |
Personal Conferencing |
||
---|---|---|---|---|---|---|---|
Conference size |
How many attendees can attend a session |
3000 for Webex Events that support 3000 attendees 1000 for Webex Events that support 1000 attendees |
Up to 1000 on telephone and up to 2000 on Webex VoIP for Webex Events that support 3000 attendees Up to 1000 on telephone or up to 1000 on Webex VoIP for Webex Events that support 1000 attendees |
1000 for Webex Meetings 3000 for Webex Events that support 3000 attendees 1000 for Webex Events that support 1000 attendees 1000 for Webex Training |
500 attendees |
||
Multiple speakers |
How many active speakers there can be in the conference |
Only hosts, presenters and panelists can speak |
No limitations |
No limitations |
No limitations |
||
Entry and exit tones |
Webex can play a sound when attendees join and leave the session
|
No |
Yes |
No |
Yes |
||
Mute on entry |
Automatically mute attendee microphones when they enter the session |
N/A |
Yes |
Yes |
No |
||
Automatically start the audio conference |
Start the audio when an attendee joins the session; If the host hasn't joined, attendees hear a recorded message that informs them that the host isn't present |
Yes |
Optional |
No |
Optional |
||
Save default settings |
Save default audio settings in the My Webex profile to make it easier to start and schedule sessions with preferred settings |
Yes |
Yes |
Yes |
Yes |
||
Reports |
Run reports that show Webex Audio usage |
Yes |
Yes |
Yes |
Yes |
||
TCP/UDP support |
Webex supports UDP and TCP protocols |
Yes |
N/A |
Yes |
N/A |
||
Support for Webex Audio (hybrid audio) meeting |
Webex Audio (hybrid audio) meeting where attendees have the flexibility to join a conference through telephone or desktop-based VoIP. |
Yes |
Yes |
No |
N/A |
Webex Audio Coverage and Restrictions
For more information about Webex Audio coverage and restrictions, refer to the Webex Audio Offering Data Sheet and the Access Restrictions to Webex Toll-Free Numbers.
Webex Video Support
Video Requirements
Webex video works with any computer that complies with the standard Webex Meetings, Webex Training, or Webex Support requirements. To be able to reach the video resolution of 360p, PCs must meet the following minimum requirements:
-
CPU: Dual-core processor
-
RAM: 1 GB RAM
-
Camera: a high-quality video supported USB-based web camera, see High-Quality Video Supported Cameras.
To be able to send or receive high-definition video (720p), PCs must meet the following minimum requirements:
-
CPU—Windows platform must meet one of the following specifications:
The physical core is a quad-core processor. (Recommended)
Both the physical and virtual processors are dual core CPUs with a frequency of 1.6Ghz or greater. (Minimum)
The physical core is a dual-core CPU and the virtual core is a single-core CPU, both with a frequency of 2.8Ghz or greater. (Minimum)
-
CPU—Mac platform must meet one of the following specifications:
The physical core is a quad-core processor. (Recommended)
Both the physical and virtual processors are dual core CPUs with a frequency of 1.2Ghz or greater. (Minimum)
The physical core is a dual-core CPU and the virtual core is a single-core CPU, both with a frequency of 2.4Ghz or greater. (Minimum)
-
RAM: 1 GB RAM
We recommend 2–4 GB.
-
Camera: a high-definition video supported USB-based web camera, see High-Definition Video Supported Cameras.
Some client GPUs can help with video decoding processing. The following GPU chipsets are capable:
-
Windows(DXVA):
-
NVIDIA GeForce 9800GT
-
NVIDIA GeForce GT 430
-
NVIDIA GeForce GTS 450
-
NVIDIA GeForce GTX 275
-
NVIDIA GeForce GTX460
-
NVIDIA GeForce GTX560
-
NVIDIA GeForce GTX560Ti
-
NVIDIA GeForce GT520
-
ATI Radeon HD 6950
-
-
Mac OS X(VDA):
-
NVIDIA GeForce9400M
-
NVIDIA GeForce320M
-
NVIDIA GeForce330M
-
Video Feature Support
Feature |
Description |
Webex Meetings |
Webex Events |
Webex Training |
Webex Support |
---|---|---|---|---|---|
Up to high-definition resolution (720p) |
Video resolution can go up to high-definition 720p resolution (1280x720). |
Yes |
Yes |
Yes |
No |
Up to high-quality resolution (360p) |
Video resolution can go up to high-quality 360p resolution (640x360). |
Yes |
Yes |
Yes |
Yes |
Full-screen video view |
Full-screen video view with high-definition or high-quality video display (depending on monitor size) and five video thumbnails. |
Yes |
Yes |
Yes |
Yes (but does not include video thumbnails) |
Expanded full-screen video view |
Expand the active speaker to the whole screen, which also allows high-definition video to be received. |
Yes |
Yes |
Yes |
No |
Active speaker video display in full-screen sharing view |
Floating active speaker video display when sharing in full-screen view. |
Yes |
Yes |
Yes |
In full-screen view, the CSR views video in a separate panel; the customer views video in an embedded area of the customer console. |
Video self-view in full-screen sharing view |
View self-view video in the main video display when sharing in full-screen view. Start or stop sending video from the self-view video window. |
Yes |
Yes |
Yes |
No |
Active speaker switching |
Automatic video switching to the loudest active speaker. |
Yes |
Yes |
Yes |
No |
Video thumbnails |
Video-based participant list with video thumbnails. |
Yes |
Yes |
Yes |
No |
Auto-adjust Video |
Automatic configuration of participants' video quality according to available network bandwidth. |
Yes |
Yes |
Yes |
Yes |
Camera hot plug-in |
Attendees can connect and switch web cams while in a meeting. |
Yes |
Yes |
Yes |
Yes |
Lock video |
Presenter can determine whose video will be displayed to all participants. |
Yes |
Yes |
Yes |
No |
High-definition video decode offloading to GPU |
Supported GPU chipsets can offload decode processing from the host CPU. |
Yes |
Yes |
No |
No |
High-Quality Video-Supported Cameras
-
Cisco Precision HD
-
Cisco VT Camera II
-
Cisco VT Camera III
-
Logitech HD Pro Webcam C910
-
Logitech HD Webcam C920
-
Logitech QuickCam C905
-
Logitech QuickCam Orbit AF
-
Logitech QuickCam Pro 9000
-
Logitech QuickCam S7500
-
Microsoft LifeCam Cinema
-
Microsoft LifeCam HD
-
Microsoft LifeCam NX-6000
-
Microsoft LifeCam VX-1000
-
Microsoft LifeCam VX-3000
-
Microsoft LifeCam VX-6000
High-Definition Video-Supported Cameras
-
Logitech HD Webcam C310
-
Logitech HD Webcam C500
-
Logitech HD Webcam C510
-
Logitech HD Webcam C905/B905
-
Logitech HD Pro Webcam C910/B910
-
Logitech HD Webcam C920
-
Microsoft LifeCam HD-5000/HD-5001
-
Microsoft LifeCam HD-6000
-
Microsoft LifeCam Cinema
-
Microsoft LifeCam Studio
-
Cisco Precision HD
-
Cisco VT Camera III
-
Apple iSight HD