Add a comment to create a note on a customer interaction. Each comment displays a timestamp and the name of the agent who made the comment. Comments are specific to each activity. You cannot share comments across requests or activities.

To add a comment, enter your comment in the comment box and click Send.

Comments have a 5,000 character limit.

Click the icon to change the size of the comments box. You can also click Show More or Show Less to change the maximum comment length displayed in the comments box.

Related Information

• Customer Context Gadget: Features

• Customer Context Gadget: Create a New Customer Record

• Customer Context Gadget: Update Customer Information

• Customer Context Gadget: Search for a Customer Record

• Customer Context Gadget: View Activities and Requests in the Customer Journey

• Customer Context Gadget: Move an Activity

• Customer Context Gadget: Respond to a Request

• Customer Context Gadget: Create a New Request