You can clean your handset. Make sure you follow our cleaning instructions.

Clean your handset immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.


Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the handset.

Do not use a vacuum cleaner or other suction device to clean the openings of the handset.

Do not use pins or other objects to clean the openings of the handset.

Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset warranty.

If you happen to drop the handset into water, or it gets splashed, follow our instructions to dry off the handset. See If you drop your handset in water.

Clean the handset screen

If your handset screen gets dirty, wipe it with a soft, dry cloth.


 

Do not use any liquids or powders on the phone because they can contaminate the handset components and cause failures.

Clean the handset exterior

You can clean the handset exterior using a dry, lint-free cloth. For the health-care environment, we recommend that you use Caviwipes™ and Saniwipes™ to thoroughly clean the handset. Caviwipes and Saniwipes contain up to 17% isopropanol.

Excessive use of Caviwipes and Saniwipes more than 3 times a day will damage the handset surface coating and will change the appearance of handset.

Any cleaning solution containing a higher amount of isopropanol, including pure isopropanol, or an alternative alcohol-based liquid could potentially damage the handset. Do not clean the handset with bleach or other caustic products.

Clean your handset immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.


Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the handset.

Do not use a vacuum cleaner or other suction device to clean the openings of the handset.

Do not use pins or other objects to clean the openings of the handset.

Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset warranty.

1

Remove the handset from the charger.
2

Wipe the handset and screen with a soft, lint-free cloth or with an approved sanitizing wipe.

3

If there are foreign objects (for example, fine sand) in an opening in the handset, tap the handset against your hand to dislodge the objects.

If you drop your handset in water

If you drop your handset in water, here's what you do:

  • Gently shake the water off the handset.

  • Dry the handset with a soft, dry, lint-free cloth.

  • Leave your handset in a dry area with some air flow; for example, a fan blowing cool air can be directed onto the handset speaker grill to help the handset dry out. Just don't put the fan close to the handset.

Here are some things you don't do:

  • Don't open the battery door while the handset is wet.

  • Don't use compressed air to blow off the water.

  • Don't use a hair dryer to dry off the handset.

  • Don't put a cotton swab, paper towel, or cloth into the headset jack or inside the battery compartment.

  • Don't tap the handset on a hard surface.

  • Don't put a wet handset into the charging cradle. You must wait until the handset is completely dry.


The handset warranty does not cover handsets that have been dropped in water or other fluids.

Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the handset.

Do not use a vacuum cleaner or other suction device to clean the openings of the handset.

Do not use pins or other objects to clean the openings of the handset.

Use of air, suction, or mechanical objects to clean the openings can damage the handset and voids the handset warranty.

If the sound is muffled after you dry the handset, there may still be water in the microphone or speaker compartments. Place your handset, speaker-side down, on a dry, lint-free cloth to see if water drips out. If there is still water in the handset, allow the handset to completely dry before you use it.