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Set up Webex Cloud-Connected UC for Government
In this article
Feedback?To get started, set up the on-premises devices in your organization to communicate with the Control Hub. In Control Hub, you can onboard a node, setup agents and cluster group and view or manage the services.
Get started
Before you begin
| 1 |
From the customer view in Control
Hub,
go to Services > Connected
UC. |
| 2 |
Click Enable Connected UC, to activate the services. After the activation, you can see UC management and directory synchronization cards. The fields in UC management card are Inventory, Agent install file and Telemetry module inventory. |
Prepare your network
Before you begin
Make sure that your network firewalls and proxies allow access to the following URLs:
-
*.gov.ciscospark.com
-
*.gov.wbx2.com
Steps to onboard a node
| 1 |
From the customer view in Control Hub, Go to Services > Connected UC. On the UC Management card, click Inventory > Install files or click Agent Install file. |
| 2 |
Click Download Agent Install File. |
| 3 |
Install the .cop file on each Unified CM and Cisco Unity Connection to connect to Webex Cloud-Connected UC for Government. |
| 4 |
In Control Hub, Click Generate token from the Generate token section and copy the token. The token is valid for 12 hours. If it expires, click Revoke token to create a new one. 
|
| 5 |
Paste the token into the CLI to onboard a node. |
| 6 |
In the Admin CLI, run utils ucmgmt activation <token> to onboard a node and to connect to the UC management. Add a proxy if needed with utils ucmgmt proxy add. |
Set Up agents and cluster groups
To organize and manage clusters by region or environment, create cluster groups.
The following table shows the status of cluster group, node, and telemetry module.
| Status | Cluster group | Agent | Telemetry module | Description |
|---|---|---|---|---|
| Needs Verification | Yes | Yes | _ | The customer administrator must verify the cluster. |
| No Clusters | Yes | _ | _ | No clusters are present in the cluster group. |
| Misconfigured | Yes | Yes | _ | Node is configured incorrectly. |
| No Agent running | Yes | Yes | _ | No agents are running on any of the nodes. |
| No Publisher | Yes | Yes | _ | The node is down or proxies are offline. |
| Offline | Yes | Yes | _ | The cluster group/node is not reachable. |
| Needs Assignment | - | Yes | - | You must assign the node to a cluster. |
| Unsupported | _ | Yes | _ | Node is onboarded but is not supported by CCUC. |
| Online | _ | Yes | _ | The cluster group/node/module is onboarded and the agent is verified. |
| Starting | _ | _ | Yes | The telemetry service is started. |
| Stopping | _ | _ | Yes | The administrator has stopped the telemetry service. |
| Stopped by user | _ | _ | Yes | The user has stopped the telemetry service. |
| Waiting for installation | _ | _ | Yes | Installation in progress. |
Verify and manage agents and cluster groups
You can verify, assign, and manage clusters and agents in Control Hub for Unified Communications nodes. It covers inventory management, editing cluster group details, and telemetry service controls like Centralized Call History, Presence Sync, Azure AD Directory Service and voicemail.
Verify and assign clusters
After installing the agent on the node, a verification code appears in the console. On Unified CM nodes, it also shows on the GUI and CLI sign-in pages. This code uniquely identifies the node. When adding a node to the inventory, make sure its code matches the one in Control Hub.
| Application versions | Installation guide | Upgrade guide |
|---|---|---|
| Cisco Unified Communications Manager Version 15 | Installation Guide for Release 15 and SUs | Upgrade and Migration Guide for Release 15 and SUs |
| Cisco Unity Connection Version 15 | Install, Upgrade and Maintenance Guide for Cisco Unity Connection Release 15 | |
Steps to assign and verify clusters
-
From the customer view in Control Hub, go to Services > Connected UC. On the UC Management card, click Inventory.
- From the Cluster Group list, Choose the cluster group.
- click Resolve.
The page results with list of unverified cluster group.
- Choose the cluster for verification and Click Verify.
- From the Cluster Group drop-down list, choose the cluster group to which you want to
assign a cluster.
After you assign a cluster to the cluster group, all the nodes belonging to that cluster get assigned to the selected cluster group.
- Click check
next to the node that you want to assign to the cluster group, or 
to remove the node.
- Click Save.
After verification, You will be notified as successfully verified.
After the cloud agent COP file installation, it would take up to one and half hours for the telemetry module service to be up and running.
Manage agents and cluster groups
You can delete agent files and change the name and descriptions of cluster groups.
For agents:
- From the customer view in Control Hub, go to Services > Connected UC. On the UC Management card, click Inventory.
- To edit name or description of cluster group, Click Details next to the cluster group and edit in the text field.
- To delete a cluster group,
- Click Details next to the cluster group, and click Delete cluster group.
- To move the clusters under the cluster group, from the cluster list, choose the check box, click move and choose the cluster group.
For modules:
To pause and resume the telemetry service,
-
- From the customer view in Control Hub, go to Services > Connected UC. On the UC Management card, click Telemetry Module Inventory.
- Select the node from the entries in the list.
A pane appears on the right where you can view more details about the node and the agent.
- Use CCUC service toggle to Pause and Resume the telemetry services.
Node status
You can view the details of a particular Webex Cloud-Connected UC for Government service on the inventory page.
View node status for telemetry module inventory
- From the customer view in Control Hub, go to Services > Connected UC. On the UC Management card, click Telemetry Module Inventory.
- The Telemetry Module Inventory page displays the status of all nodes in the various Unified CM clusters. For more information, see Cluster Group Status, Node Status, and Telemetry Module Status.
Next steps
Enable the services for Webex Cloud-Connected UC for Government: Webex Cloud-Connected UC for Government supported services.
