Known Issues using Devices in Webex for Government

  • Webex for Government cloud registered devices currently can't join commercial meetings (those outside the Webex for Government cloud) using the short video address format (<meeting_number>@webex.com).

  • Webex for Government cloud registered devices currently can't join Microsoft Teams meetings using the Cisco Webex video integration with Microsoft Teams. The workaround is to use WebRTC.


    WebRTC calling to Microsoft Teams is not enabled by default. See this article for help. (Always use https://admin-usgov.webex.com to access Control Hub for your government organization.)

  • Webex for Government cloud registered devices currently show a menu setting option, "To share wirelessly, go to devices.webex.com." This option is not currently supported for Webex for Government users.

Known Issues with Analytics in Control Hub

  • The analytics page for messaging currently returns no data.

  • The analytics page for Video Mesh currently does not show up in Control Hub.

Considerations

  • Webex for Government does not support for Cisco video devices that have reached End of Life, including CTS-series systems

  • Devices that are registered to commercial organizations (those outside the Webex for Government cloud) in personal mode can't join meetings hosted in the government cloud.

  • Government users can only proximity pair with devices registered to the government cloud. Likewise, commercial users can only proximity pair with devices registered to the commercial cloud.

  • Devices that use the H.263 video codec display shared meeting content embedded inside the main video feed, together with other participants’ video.

  • Commercial cloud registered devices do not display a full roster list in Webex for Government meetings.