Follow any of the following sections to upgrade your camera firmware.

The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web browser. The tool automatically checks your camera model and current firmware version, and gives you the option to upgrade your camera if there is a newer version available. You can also upgrade your camera with a local firmware file using Cisco Accessory Hub.


You can only use Cisco Accessory Hub with Google Chrome version 68 and later.

Before you begin

Close any apps that may use your camera.

1

Connect your camera to your computer.

2

Go to Cisco Accessory Hub in your web browser.

3

Click Connect.

the screen capture for Cisco Accessory Hub home page
4

Select Cisco Webex Desk Camera from the prompted device list and click Connect.

the screen capture for the prompted device list
5

Follow the onscreen instructions.


 

Keep your camera connected to your computer during the upgrade.

6

When the upgrade completes, wait a minute for your camera to reboot.

If you have installed the Cisco Webex Desk Camera app version 2.3, the camera app checks for firmware update when you start it. If an update is detected, the Updates button shows a number 1 or 2. You click Updates > Start update to download and install the new firmware.

If you’re using the Cisco Webex Desk Camera app version 2.2, upgrade your firmware with the following steps.

Before you begin

Close any apps that may use your camera.

1

Open the Cisco Webex Desk Camera app.

2

Click Cisco Webex Desk Camera > Camera information from the menu bar.

3

Click Download firmware to download and save the latest firmware to your local drive.

If your current firmware is up to date, the Download firmware button is inactive.

You can also download the firmware from Cisco Software Download. Login is required for downloading.

4

Navigate to Basic > Firmware.

5

Click Select file and choose the downloaded firmware file from your local drive.

If you select a wrong firmware file, click Remove and select the correct file.

6

Click Upgrade to start the upgrade.


 

Keep your camera connected to your computer during the upgrade.

7

When the upgrade completes, wait about 30 seconds for your camera to reboot.