How Do I Request a Root Cause Analysis (RCA) for Service Interruptions?

How do I request a Root Cause Analysis (RCA) for service interruptions?

How do I request a Reason for Outage (RFO) for an interruption?

How do I request an RCA?

How do I request an RFO?

How do I locate a Root Cause Analysis (RCA) status for cluster interruptions?

Solution:

Contact Technical Support to request an RCA/RFO. For help contacting technical support, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?
 

Note: If you have any follow-up questions after reading an RCA, please contact Technical Support.

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