How do I request a Root Cause Analysis (RCA) for service interruptions?
How do I request a Reason for Outage (RFO) for an interruption?
How do I request an RCA?
How do I request an RFO?
How do I locate a Root Cause Analysis (RCA) status for cluster interruptions?
Contact Technical Support to request an RCA/RFO. For help contacting technical support, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?
Note: If you have any follow-up questions after reading an RCA, please contact Technical Support.