September 01, 2022 | 4001 view(s) | 6 people thought this was helpful
    How Do I Request a Root Cause Analysis (RCA) for Service Interruptions?

    How do I request a Root Cause Analysis (RCA) for service interruptions?

    How do I request a Reason for Outage (RFO) for an interruption?

    How do I request an RCA?

    How do I request an RFO?

    How do I locate a Root Cause Analysis (RCA) status for cluster interruptions?

    Solution:

    Contact Technical Support to request an RCA/RFO. For help contacting technical support, see: WBX162 - How Do I Contact Webex Customer Services or Technical Support?
     

    Note: If you have any follow-up questions after reading an RCA, please contact Technical Support.

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