I Can't Start Collaboration Meeting Rooms (CMR) Hybrid Meetings.

I can't start Collaboration Meeting Rooms (CMR) Hybrid meetings.

I get an error 'Cannot start the meeting' when trying to start a CMR Hybrid meeting.

I can't access my previously scheduled CMR Hybrid meetings.

Note: CMR Cloud has been renamed to Meeting Center Video Conferencing. Some links and text may still refer to CMR Cloud, but information should still apply to the renamed service.

Cause:
The most likely cause of this issue is the CMR Hybrid session type has been disabled for your account in site administration.

Solution:
If your hosts have meetings scheduled for CMR Hybrid, and you are transitioning some of them to Meeting Center Video Conferencing, it is recommended to leave both Meeting Types enabled. Disabling the CMR Hybrid meeting type 'Meeting Center TelePresence' will cause hosts who have previously scheduled CMR Hybrid meetings to fail when attempting to start them. The only way to avoid this is to not disable this meeting type or re-enable if the disablement has already taken place. This setting will be found under the host's account within Site Admin

Note: CMR Hybrid becomes EoS effectively on February 28, 2021. After 02/28/2021, CMR Hybrid service will continue till April 2021 (EOL) and at that point, CMR Hybrid customers will be auto migrated to the latest version of CMR Cloud.

Thanks for your feedback.