When you transfer a call, you can wait until the other person to answer. This allows you to make sure that the other person is available to have a conversation with the caller before you remove yourself from the call. You can also do a quick transfer without consulting the receiver.

When you transfer the call, the current call is put on hold. The call automatically ends on your phone after you transfer it.

On an active call, do one of the following actions:

  • Consult the receiver before you transfer the call:

    1. Tap More > Transfer.
    2. In the Recents or Directories tab, tap the contact that you want to transfer the call to.
    3. Talk to the call receiver and tap Transfer to complete the transfer.

      You can also tap Transfer before the receiver answers the call.

  • Transfer the call to the person who has been put on hold:
    1. Tap More > Transfer.
    2. In the Calls tab, tap the contact that you want to transfer the call to.

      The call is transferred immediately to the person without the need to confirm the action.

      The Calls tab is available only on phones registered to Cisco Unified Communications Manager. Vary with configurations on your phone, the Calls tab displays the calls for your line or all the calls on the phone.

  • Do a quick transfer:

    The quick transfer is available only on phones registered to Cisco BroadWorks or Webex Calling.

    1. Tap More > BlindXfer.
    2. Dial the phone number or search for the contact and tap it to complete the transfer.