Before you begin
This article applies to free accounts created after March 17, 2020. If you don't remember exactly when you signed up for your free account, sign in to your account and check the site URL in the browser bar. If it's a three-part URL that contains the word meetingsamer, meetingsapec, or meetingsemea, this article is for you.
If your Meetings site has a four-part URL and looks more like [name].my.webex.com, this article doesn’t apply; follow the steps in Upgrade to a Webex Paid Plan.
With a paid plan, you get a new account and a premium Meetings site. Since you're starting with a new site instead of upgrading your existing site, you may need to do a few things to ensure a smooth transition. For example, if you have existing meetings scheduled, you’ll need to use your paid site to recreate these meetings, and your free site to cancel the original 50-minute meetings. You may also want to export contacts and usage reports from the free site. You can find more tips for transitioning accounts later in this article.
To buy a paid plan:
In the upper right corner of the home page, click Upgrade Now.
On the Plans & Pricing page, choose the plan you want and click Buy Now.
Customize your plan:
Click Proceed to checkout.
Enter your email address.
You can use the same email address and password as you use with your free account.
Click Continue to finish creating your account.
Tips to ensure a smooth transition from the free to paid account
After creating your new account, you have a new Meetings site. The following tips help ensure you're set up for success.
Bookmark your new Meetings site URL: To access your Meetings site, sign in with the email and password that you used to set up your new account. If you see two sites after signing in, make sure you choose the new one. It has 4 parts and will look similar to [name].my.webex.com. (If you want to customize the URL, you can rename your site.)
If you’re trying to schedule a meeting, and you can’t make it longer than 50 minutes, you may have signed into your old site by mistake.
Recreate existing meetings: On your paid site, reschedule any existing meetings. Then, on your free site, find the original meetings, and click Cancel to send a cancellation notice to the attendees. (If you don't cancel these, attendees will have two invitations for the same meeting.)
Export your contacts: On your free site, click your name and select My contacts. From here, export your contacts as a comma-separated values (.csv) file. You can then add the contacts to your new site by signing in to your new site and importing the .csv file.
Export usage reports: To save existing usage reports, export them as a .csv file. On your free site, click your name and select My reports. From here, you can export the reports you want to keep to your computer, so you have a record.
Delete your free account: You can keep your free account for as long as you like. If choosing between sites feels confusing, or if you just don’t want your free site, create a case and we'll delete it for you. This is a permanent step, so make sure to export anything that you want to keep, such as recordings or contacts, before deleting the free account.