You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.

When you share a phone number, you can use that phone line just like you would do with any other line, but you should be aware of these special characteristics about shared lines:

  • The shared phone number can be configured to appear on a maximum of 35 devices.

  • The shared phone number appears on all phones that share the number.

  • If your coworker answers the call, the shared line on your phone shows a Remote active icon remove active icon.

    If your coworker has privacy turned on, you see the Remote private icon shared privacy icon.

  • If your coworker puts a call on hold, the shared line on your phone shows the Remote on hold icon shared line on hold icon. You can resume the call.

    You can still hold or resume the call on the shared line even though your coworker enables the privacy feature.

Follow the following steps to work with the shared line.

Before you begin

Your administrator has configured the shared line feature for your phone.

On a shared line, you can do the following actions:

  • Tap Answer to answer the incoming call.
  • Tap Decline to reject the incoming call.
  • Tap Ignore to silence the incoming call alert.
  • Tap Holdthe Hold button to hold an active call.
  • Tap Resumethe Resume button to resume a held call.
  • Tap More More Options button > Call forward to forward the calls on this line to other extensions.
  • Tap More More Options button > Do not disturb to turn on or off the DND mode.