Before you begin

In Control Hub, configure device settings for the organization level.

Changing settings at the organization level applies to all locations.

For steps on how to customize settings for Cisco Desk Phone 9800 Series, see Configure phone settings on Control Hub.
1

From the customer view in https://admin.webex.com, go to Services > Calling > Service Settings.

2

In the Device section, click Configure Default Device Settings.

3

Choose the device settings to modify for the override option.

4

Follow the steps to apply the override changes.

Want to see how it's done? Watch this video demonstration on how to configure device settings at the organization level in Control Hub.

Before you begin

In Control Hub, configure device settings for the location level.

Time and date are set by the location address and timezone selected. You can only configure time and date from the local device.

For steps on how to customize settings for Cisco Desk Phone 9800 Series, see Configure phone settings on Control Hub.
1

From the customer view in https://admin.webex.com, go to Management > Locations and select the location you want to update.

2

Select the Calling tab and click Manage next to Device management to configure device settings.

3

Choose the device settings to modify for the override option.

4

Follow the steps to apply the override changes.

Want to see how it's done? Watch this video demonstration on how to configure device settings at the location level in Control Hub.

Before you begin

  • In Control Hub, configure settings on the device level for device modifications.

  • Devices resync after business hours, with the configuration applied to the device.

  • Configuration to devices are only good until the next schedule resync.

  • Control Hub configurations override manual configurations on devices, for the options listed.

Time and date are set by the location address and timezone selected. You can only configure time and date from the local device.

For steps on how to customize settings for Cisco Desk Phone 9800 Series, see Configure phone settings on Control Hub.
1

From the customer view in https://admin.webex.com, go to Management.

2

Select Users, then select the user to modify.

3

Select the device you wish to configure.

4

Click Device Settings.

5

Choose the device settings to modify for the override option.

Want to see how it's done? Watch this video demonstration on how to configure device settings at the device level in Control Hub.

MPP Devices
Table 1. Applicable settings for MPP devices on this level are:

802.1X

Enable or disable Port Based Network Access Control for devices.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Accessibility voice feedback

Sets the availability of the Voice Feedback service on the phone.

ACD

Choose the location of the Call Queue Agent login or logout Softkey on MPP devices.

This parameter isn’t supported for MPP 8875 devices.

Active Call Focus

Controls the default screen behavior when inbound calls are received.

Audio Codec Priority

Choose from one of the three predefined codec priority schemes available for your region.

It’s recommended you consult a Certified Cisco Voice engineer before making changes and avoid any impact to voice quality.

Background Image

Choose from the image options or select None to use the phone default background.

This option only works on phones that have a 800x480 screen size.

Backlight Timer

Controls the use of the Backlight feature on 6800 and 7800 Series devices.

Bluetooth Menu

Controls the use of the Bluetooth option and mode on the phone.

Call Forward Expanded Softkey

Sets the default Call Forward Softkey behavior between the multiple menu option and single option versions.

Calls per Line Limit

Controls the number of calls supported for each unique line appearance on the phone.

Cisco Discovery Protocol (CDP)

Allows you to enable or disable CDP for local devices.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Default Volume Settings

Choose the desired volume level for the MPP devices.

Default logging level

Choose the desired logging level for the MPP devices.

The debugging level may affect the performance of the phone and it’s advisable to use it during troubleshooting.

Dial Assist

Sets the ability to use the Dial Assist feature on the phone.

Display Name

Displays the user name on the phone screen or the user phone or location number. If the user doesn't have a phone number, then the location number displays.

DND Services

Enable or disable don’t disturb capability on the MPP phones.

HTTP Proxy

Displays the number of the HTTP proxy port. The default is 80.

Interdigit Short Timer

Defines the amount of time that the phone waits for the user to enter a digit. A smaller timer value requires digits to be entered quickly.

Interdigit Long Timer

Defines the amount of time that the phone waits when no digit patterns match before the phone dials the number. A smaller time value causes unmatched dialed digits to be dialed quickly.

Line Key Label

Line key labels define the format of what's shown next to line keys. Selecting User Extension or First Name displays the user extension, else if the user doesn’t have an extension, then it displays the user's first name.

Line Key LED Pattern

LED patterns define lightning schemes for the line keys on the MPP device. The line key LED behaviour in your multiplatform phones has two optional settings, which are:

  • Default

  • Preset1

CUSTOM option isn’t supported on Webex Calling.

This parameter isn’t supported on the MPP 8875 devices.

For more details, see Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide.

Link Layer Discovery Protocol (LLDP)

Enable or disable Link Layer Discovery Protocol for local devices.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Missed Call Notification

Controls the option to display a visual indication on the line appearance on missing a call.

Monitor list

Controls whether the user’s monitored lines must appear for ALL devices or only the primary device.

Default is OFF where the user's monitor list is shown only for the primary device.

MPP Web Access (User)

Enable or disable user-level access to the web interface of Multi-Platform Phones.

Enabling user web access could result in security issues.

Multicast

Set up Multicast paging to allow users to page to phones. The page can go to all phones or a group of phones in the same network. Any phone in the group can initiate a multicast paging session. The page is received only by the phones that are set to listen for the paging group.

Select up to 10 Multicast Group URLs (each with a unique Listening Port).

  • Multicast IP address (multicast-address) and port (port)—Enter the multicast IP address and the port specified on your paging server. The port number must be unique for each group and an even number within 1000 and 65534.

    The delete button is active on entering all the field values. Else, it is disabled.

    An error displays, if the IP address and port values are invalid.

  • XMLapp—Enable or disable XML application URL.
  • Timer—Enter the duration to display the message. Leaving the field empty, displays the message till it is manually closed. Enable the XMLapp field to specify the timer duration.

Specifying a common use port may adversely affect the device.

This parameter isn’t supported on the MPP 8875 devices.

Nightly Resync

Controls the phone's default behavior regarding the nightly maintenance synchronization with the Webex Calling platform.

Noise Cancellation

Controls the local active noise cancellation on active calls from the device.

Off-Hook Timer

Specify the amount of time (in seconds) a phone can remain off-hook.

Passthrough Port

Controls the use of the computer passthrough ethernet port on supported phone models.

Peer Firmware Sharing

The Peer Firmware Sharing feature adds support for image upgrade optimization for the IP Phones. When enabled on a root IP phone, Peer Firmware Sharing designates the phone to make a request for an image file. This establishes a transfer hierarchy and transfers the firmware image file from the root IP phone, down to the other IP phones in the hierarchy.

Phone Language

Select the language for your MPP phone. Setting this overrides the default language setting in place for your provisioned location.

Cisco MPP phones don’t support a few languages.

POE Mode

Enable or disable the Power-Over-Ethernet mode for Multi-Platform Phones.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Quality of Service (QOS)

Allows you to enable or disable tagging of packets from the local device to the Webex Calling platform.

Rear USB Port

Enable or disn’table the use of the Rear USB port on MPP devices.

Disabling this parameter can cause the peripheral devices to stop functioning.

This parameter isn’t supported on the MPP 8875 devices.

Screensaver

Specify the inactivity time in seconds before the phones screen saver should turn on.

This parameter is supported on MPP 8875 devices.

Show user password menu

Controls the ability for an end user to set a local password on the phone and restrict access on the device.

Softkey Layouts

Softkey layout configuration allows the administrator to manage softkeys that the Cisco IP Phones support.

For details on softkey configuration for Webex Calling phones running MPP firmware, see Programmable Softkeys Configuration.

VLANs

Specify a numeric VLAN ID for the devices.

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Wifi Network

Specify the Wi-Fi SSID and password for wireless-enabled MPP phones.

  • Authenticated Method

  • SSID Name

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Webex Meetings

Enable or disable Webex Meetings on Multi-Platform phones.

USB Ports

Enable or disable the use of the USB ports on Multi-Platform phones.

Disabling this feature may cause peripheral devices to stop functioning.

  • Rear USB: Enable or disable the use of the Rear USB port on MPP devices.

  • Side USB: Enabled by default, the side USB ports support KEMs and other peripheral devices. Use this option to disable the use of this port.

XML application URL

Enter the XML path for the multicast server. This field allows MPP phones to receive pages from an Informacast Fusion server to display a UI element or an image.

An error URL is invalid displays for incorrect URL paths.
ATA Devices
Table 2. Applicable settings for ATA devices on this level are:

802.1x

Enable or disable Port-Based Network Access Control for devices.

Quality of Service (QOS)

Enable or disable quality of service tagging of packets from the local device to the Webex Calling platform.

Enable or Disable CDP & LLDP

Enable or disable Cisco Discovery Protocol for local devices and Link Layer Discovery Protocol for local devices.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Nightly Resync

Controls the phone's default behavior regarding the nightly maintenance synchronization with the Webex Calling platform.

Set the Hoteling Guest Association Timer

Choose the duration (in hours) of Hoteling guest login.

Set a VLan

Specify a numeric Virtual LAN ID for devices.

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Web Access

Allows or blocks the access to the phone administration pages:

http://<phone_IP>/admin

When set to No, the web page for administrator is inaccessible. Only the web page for user is accessible.

If you want to allow the access to the administration web page again after the access is blocked, you need to perform a factory reset from the phone.

Choose from a list of predefined Codec Priorities — Coming soon

Choose up to three predefined codec priority options available for your region.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.
DECT Devices
Table 3. Applicable settings for DECT devices on this level are:

Quality of Service (QOS)

Enable or disable quality of service tagging of packets from the local device to the Webex Calling platform.

Enable or Disable CDP & LLDP

Enable or disable Cisco Discovery Protocol for local devices and Link Layer Discovery Protocol for local devices.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Nightly Resync

Controls the phone's default behavior regarding the nightly maintenance synchronization with the Webex Calling platform.

Set the Hoteling Guest Association Timer

Choose the duration (in hours) of Hoteling guest login.

Set a VLan

Specify a numeric Virtual LAN ID for devices.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Web Access

Allows or blocks the access to the phone administration pages:

http://<phone_IP>/admin

When set to No, the web page for administrator is inaccessible. Only the web page for user is accessible.

To allow access to the administration web page after the access is blocked, perform a factory reset from the phone.

Choose from a list of predefined Codec Priorities — Coming soon

Choose up to three predefined codec priority options available for your region.

Misconfigured devices can lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.
Wi-Fi Devices
Table 4. Applicable settings for Wi-Fi devices on this level are:

Audio Codec Priority

Choose from one of the three predefined codec priority schemes available for your region.

Cisco recommends you consult a Certified Cisco voice engineer before making changes and avoid any impact to voice quality.

Phone Security Password

Administrators can allow users to protect their MPP phones with a password for added security. Enter the password while booting the phone for the first time, or after the phone is reset to its factory default settings to prevent unauthorized changes to the settings of the phone.

Lightweight Directory Access Protocol (LDAP)

Enable or disable the Lightweight Directory Access Protocol. The IP Phone supports LDAP, which allows a user to search a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported.

Web Access

Allows or blocks the access to the phone administration pages:

http://<phone_IP>/admin

When set to No, the web page for administrator is inaccessible. Only the web page for user is accessible.

To access the administration web page again after the access is blocked, you need to perform a factory reset from the phone.