Configure phone settings on Control Hub

The configuration follows a hierarchical structure; therefore, if you configure a setting for an individual device, it takes precedence over the same setting configured at the location or organization level.

For details on configuring settings at the organization or location levels, see Default configuration for organization or location.

1	From the customer view in Control Hub, go to Devices, and then select your phone.
2	Select All configurations.
3	Set the desired parameters in the respective sections. For more information about these parameters, see Parameters for phone settings on Control Hub on this page.
4	Select Next.
5	Review your changes and select Apply.
6	Select Close to close the page.

Parameters for phone settings on Control Hub

This section includes a diversity of parameters available under All Configurations on Control Hub, catering to a wide range of needs and functionalities.

Parameter

Default and options

Description

Lines

Line[n] Call Feature Settings Missed Call Notification

Default: Yes

Options: Yes, No

Enables or disables visual notifications for missed calls on the line .

Phone

Action Button

See Configure the Action button for details.

Call History

Default: Phone

Options: Phone, Webex

Sets call history to either use the local history or the Webex unified call history from all of the end user's devices. This setting currently only applies to user devices and doesn't apply to workspace devices.

Help Desk

See Configure help desk for details.

Line Key Settings Call Appearances Per Line

Default: 2

Options: 1 - 10

Sets the maximum number of calls allowed on a line.

Office Hours

See Configure your phone for power saving (Office Hours) for details.

Peer Firmware Sharing

Default: Yes

Options: Yes, No

Enables or disables the Peer Firmware Sharing (PFS) feature. The PFS feature adds support for image upgrade optimization for the phones. When enabled on a root phone, PFS designates the phone to make a request for an image file. This establishes a transfer hierarchy and transfers the firmware image file from the root phone, down to the other phones in the hierarchy.

Programmable Softkeys

See Configure the Programmable Softkeys button for details.

Phone > Webex

Directory Enable

Default: No

Options: Yes, No

Enables or disables Webex directory service for the phone. When enabled, users on the phone can access and search for the contacts stored in the directory.

Directory Name

Default: Empty

Sets the display name for the directory.

Phone > XSI Phone Service

Directory Enable

Default: No

Options: Yes, No

Enables or disables BroadSoft XSI directory service for the phone. When enabled, users on the phone can access and search for the contacts stored in the directory.

Directory Name

Default: Empty

Sets the display name for the directory.

Regional > Control Timer Values

Interdigit Long Timer

Default: 10

Options: 0 - 65535

Defines the amount of time that the phone will wait when no digit patterns match before the phone dials the number. A smaller time value causes unmatched dialed digits to be dialed quickly.

Interdigit Short Timer

Default: 3

Options: 0 - 65535

Defines the amount of time that the phone waits for the user to enter a digit. A smaller timer value requires digits to be dialed quickly.

Regional > Phone Language

Phone Language

Default: English-US

Sets the display language for the phone. This value will override the default value derived from its provisioned Location.

For all supported languages, see Change language for your phone.

SIP

ICE

Default: No

Options: Yes, No

Controls whether to allow SIP Media streams to go directly between phones on the same local network.

User Preferred Offhook Timer

Default: Empty

Options: 0 - 30

This timer starts when the phone goes off hook. If no digits are dialed within the specified number of seconds, the timer expires and the null entry is evaluated. Unless you have a special dial plan string to allow a null entry, the call is rejected.

Software

Upgrade Channel

Default: Stable

Options: Stable, Stable_Delay, Preview

Sets the channel for the phone to get firmware updates.

System > IEEE802.1X

IEEE802.1X

Default: No

Options: Yes, No

Enables or disables Port Based Network Access Control for devices.

Setting this option incorrectly may cause devices to become disconnected from the network and require a local factory reset of the device to bring it back online.

System > Optional Network Configuration

Debug Level

Default: NOTICE

Options: EMERGENCY, ALERT, CRITICAL, ERROR, WARNING, NOTICE, INFO, DEBUG

Sets the logging level for troubleshooting.

The debugging level may affect the performance of the phone and it’s advisable to use it during troubleshooting.

Passthrough Port

Default: Yes

Options: Yes, No

Enables or disables the PC port on the phone. When enabled, the phone can share the network connection with the device that connects to the PC port.

Use Config TOS

Default: No

Options: Yes, No

Controls whether the phone uses the Time of Service (TOS) configurations.

System > USB Settings Disable Side USB

USB Settings Disable Side USB

Default: No

Options: Yes, No

Enables or disables the USB-A port located on the right side of the phone. When disabled, the port doesn't work when you connect a headset as audio channel or for charging.

System > VLAN Settings

CDP

Default: Yes

Options: Yes, No

Enables or disables Cisco Discovery Protocol (CDP) for local devices.

When enabled, the phone discovers and advertises information about directly connected Cisco devices on a local area network (LAN).

Setting this option incorrectly may cause devices to become disconnected from the network and require a local factory reset of the device to bring it back online.

LLDP

Default: Yes

Options: Yes, No

Enables or disables Link Layer Discovery Protocol (LLDP) for the phone.

When enabled, the phone discovers and advertises information about directly connected network devices on a local area network (LAN).

Setting this option incorrectly may cause devices to become disconnected from the network and require a local factory reset of the device to bring it back online.

PC Port VLAN ID

Default: 1

Options: 0 - 4095

Enter a value of the VLAN ID that is used to tag communications from the PC port on the phone.

The phone tags all the untagged frames coming from the PC (it does not tag any frames with an existing tag).

VLAN ID

Default: 1

Options: 0 - 4095

Enter a VLAN ID for the phone when you use a VLAN without CDP (VLAN enabled and CDP disabled).

Only voice packets are tagged with the VLAN ID. Don't use the 1 value for the VLAN ID. If VLAN ID is 1, you cannot tag voice packets with the VLAN ID.

System > Web Access

Web Access

Default: Yes

Options: Yes, No

Controls whether to allow access to the phone web page. When set to No, access to the phone web page is restricted. When set to Yes, the users and administrators can access the phone web page with the phone IP address.

User > Audio Volume

Handset Volume

Default: 9

Options: 0 - 15

Sets the handset volume. The users on the phone can change the settings with the Volume key on the phone.

Headset Volume

Default: 9

Options: 0 - 15

Sets the headset volume. The users on the phone can change the settings with the Volume key on the phone or on their headset.

Ringer Volume

Default: 9

Options: 0 - 15

Sets the ringer volume. The users on the phone can change the settings with the Volume key on the phone.

Speaker Volume

Default: 9

Options: 0 - 15

Sets the speaker volume. The users on the phone can change the settings with the Volume key on the phone.

User > Noise Removal

Noise Removal

Default: Noise removal

Options: Neutral, Noise removal, Optimize for my voice

Enable or disable the Noise Removal feature. There're three options available:

- Neutral—Turns off the Noise Removal feature
- Noise removal—Removes all background noise
- Optimize for my voice—Removes all background noise and background speech

User > Supplementary Services

DND Setting

Default: Yes

Options: Yes, No

Enables or disables Do Not Disturb (DND) capability on the phone.

When enabled, the users on the phone can turn DND on or off.

Date Format

Default: month/day

Options: month/day, day/month

Defines the date format.

Time Format

Default: 12hr

Options: 12hr, 24hr

Sets the display format for time.

Configure the Action button

The Action button can be found as the red button located at the top-right of the phone. It allows phone users to quickly access the designated service, such as emergency service. You can associate the button with a service for users.

From the customer view in Control Hub, go to Devices, and then select your phone.

Select All configurations.

Navigate to the Phone section and select Action Button.

Configure the following parameters to associate the Action button with a service.

Table 1. Parameters for the Action button

Parameter

Default and options

Description

Action Button Function

Default: Off

Options: Emergency Call, Off

You can configure the button with a specific service, such as emergency service.

When you set the field to Emergency Call, make sure that you enter the phone number or URI of the emergency service. When set to Off, the Action button on the phone will not function.

Action Button Service Destination

Default: Empty

Provide the phone number or the URI for the service.

If you enable the Action button without setting the service destination, the user on the phone will see a message prompting for configuration. After the user closes this notification, the warning icon will persist in the header of the phone screen until the button is properly configured or disabled.

Dial Out Delay

Default: 5

Options: 0 - 30

Set the timeout period, in seconds, for the phone to initiate the service call after the Action button is pressed.

Set it to 0 if you prefer the phone to place the call immediately upon detecting the trigger, as specified by a single press, long press, or triple press on the button.

Service Trigger

Default: Single Press

Options: Single Press, Long Press, Press 3 times

Choose how users can initiate a service call using the phone's Action button.

Long Press: Press the Action button down for at least 2 seconds to make a call.

Press 3 times: Press the Action button three times with intervals of less than 2 seconds between each press.

Silent Emergency Call

Default: Disabled

Options: Enabled, Disabled

This setting works only when the Action Button Function is set to Emergency Call.

Silent emergency call is designed for discreet assistance in dangerous situations. It enables users to seek help without making any noise.

When enabled, users are able to place one-way calls with the Action button.

After the silent emergency call is placed, only the other party can end the call. To avoid drawing attention during the ongoing call, the screen on phone 9841 will freeze, while the screen on phone 9851 will be turned off.
When disabled, the emergency call functions as a two-way call, similar to other outgoing calls.

Select Next.

Review your changes and select Apply.

Select Close to close the page.

Configure your phone for power saving (Office Hours)

Two power-saving options available on the phone to reduce power consumption during periods of inactivity.

Display-Off Mode

In Display-Off Mode, the phone turns off the screen to save power outside of the designated working hours. When the Office Hours feature is enabled, the phone goes into Display-Off Mode after working hours. You can light up the display by pressing any key on the phone. The display remains on until the phone has been in idle for a designated length of time, then it turns off automatically.

Deep Sleep Mode

In Deep Sleep Mode, the phone automatically powers down during the designated periods. You can choose to enable Deep Sleep Mode exclusively for non-workdays, or for both non-workdays and non-working hours on workdays. To wake up the phone, press the Select button on the Navigation Cluster.

When the phone is in Deep Sleep Mode, the Action button on the top-right of the device isn't accessible.

By default, the Office Hours feature is enabled on your phone. The default office hours are set to 7:00 to 19:00 from Monday to Friday. The phone turns off the screen outside of the designated hours. You can customize working hours, workdays, and the power-saving mode outside of office hours.

From the customer view in Control Hub, go to Devices, and then select your phone.

Select All configurations.

Navigate to the Phone section and select Office Hours.

Customize working hours and workdays to reflect the business hours of your users.

Table 2. Parameters for office hours

Parameter

Default and options

Description

Enabled

Default: True

Options: False, True

Set this option to True to enable the Office Hours feature for Cisco Desk Phone 9800 Series. The Office Hours feature is designed to minimize power usage during inactivity periods on the phone.

You can configure the phone to automatically turn off the screen (Display-Off Mode) or power off (Deep Sleep Mode) outside of the designated working periods.

Work Days

Default: Monday through Friday

Customize the workdays by selecting the desired days.

During non-workdays, the phone will automatically turn off the screen. By default, workdays are set from Monday to Friday.

This setting also applies to Deep Sleep Mode, if enabled. If you choose to enable Deep Sleep Mode exclusively for non-workdays, the phone will power off during those days. If you enable Deep Sleep Mode for all days, the phone will power off during both non-workdays and non-working hours on workdays.

Set working hours for workdays using the Working Hours Start and Working Hours End fields.

Working Hours Start

Default: 07:00

Set the start time for working hours using the 24-hour format. Outside of the specified working hours, the phone will automatically turn off the screen, or enter Deep Sleep Mode only when Deep Sleep Enabled is set to All Days.

Examples: 09:00 for 09:00 am; 17:30 for 05:30 pm

Working Hours End

Default: 19:00

Set the end time for working hours using the 24-hour format. Outside of the specified working hours, the phone will automatically turn off the screen, or enter Deep Sleep Mode only when Deep Sleep Enabled is set to All Days.

Examples: 09:00 for 09:00 am; 17:30 for 05:30 pm

Ensure that the interval between the start and end time longer than 60 minutes.

To customize the settings for non-working hours, configure the following parameters in the Outside Office Hours section.

You can set up the idle timeout for Display-Off Mode and customize the Deep Sleep Mode settings.

Table 3. Parameters for Outside Office Hours

Parameter

Default and options

Description

Deep Sleep Enabled

Default: False

Options: False, Non-work Day Only, All Days

Enable or disable Deep Sleep Mode on the phone. When enabled, this feature automatically powers off the phone outside of the designated office hours.

This option works only when the Office Hours is enabled.

When set to False, the phone will not enter Deep Sleep Mode.

When set to Non-work Day Only, the phone will power off exclusively on non-workdays. For the specified workdays, the phone will turn off the screen outside of the specified working hours.

When set to All Days, the phone will power off during both non-workdays and non-working hours on workdays.

Set working hours for workdays using the Working Hour Start and Working Hour End fields.

Phone Off Time After Working Hour End

Default: 60

Options: 0 - 360

Set the timeout period, in minutes, for the phone to automatically power off after the time specified in the Working Hours End field. If you want the phone to enter Deep Sleep Mode immediately after working hours, set it to 0.

Phone On Time Before Working Hour Start

Default: 60

Options: 0 - 360

Set the timeout period for the phone to wake up from Deep Sleep Mode before the time specified in the Working Hours Start field. If you want the phone to wake up until working hours start, set it to 0.

Enable Audible Alert

Default: False

Options: False, True

Enable or disable the phone to play audio tone to alert the user before it enters Deep Sleep Mode.

Idle Timeout

Default: 30

Options: 1 - 60

This setting applies to the following two scenarios:

Before the phone enters a scheduled Deep Sleep Mode
Ten minutes before the scheduled deep sleep, a message pops up to notify the user that the phone will power off in ten minutes, and a countdown starts. When it times out, the phone powers off.
During the countdown period, if there is any activity such as an incoming call, firmware upgrade, or provisioning resync, the countdown will restart. For example, if you have set this field to 20, the countdown will restart in 20 minutes after the activities are completed.
After being manually awakened from Deep Sleep Mode
For example, if you have set this field to 20, after being idle for 20 minutes, a message pops up to notify the user that the phone will power off in ten minutes, and a countdown starts. When it times out, the phone powers off.
During the countdown period, if there is any activity such as an incoming call, firmware upgrade, or provisioning resync, the countdown will restart in 20 minutes after the activities are completed.

If a user interacts with the phone during the countdown period, such as answering or declining calls or pressing keys, the phone will not enter Deep Sleep Mode for the rest of the day.

Display Off Idle Timeout

Default: 5

Options: 1 - 60

Set the timeout period in minutes for the phone to automatically turn off the screen after being awakened during Display-Off Mode.

Select Next.

Review your changes and select Apply.

Select Close to close the page.

Configure help desk

You can enable the help desk feature and configure quick numbers in Control Hub. Once configured, the users just need to select a number from your configured number list to quickly make a call.

From the customer view in Control Hub, go to Devices, and then select your phone.

In the Configurations section, select All configurations.

Navigate to the Phone section and select Help Desk.

Configure the following parameters to apply the help desk feature to the device:

Table 4. Parameters for help desk
Parameter	Default and options	Description
Custom Menu Name	Default: Help Desk	You can customize the help desk display name on the phone menu screen. If it's empty, the display name is "Help Desk".
Enable	Default: No Options: Yes, No	Enable or disable the help desk feature on the phone. If it's set to Yes, the users can press the Favorite button to access the Help Desk phone screen to dial out a quick number quickly.
Quick Number [n] > Name	Default: empty	Set the display name of the quick number. If it's empty, the phone displays the quick number instead.
Quick Number [n] > Number	Default: empty	Set the quick number for the related quick name.

Select Next.

Review your changes and select Apply.

Select Close to close the page.

Configure the Programmable Softkeys button

The softkeys can be found located at the bottom of the phone screen. You can associate the softykeys with a service to provide a quick access for users.

From the customer view in Control Hub, go to Devices, and then select your phone.

Select All configurations.

Navigate to the Phone section and select Programmable Softkeys.

Enter required keywords for each parameter to associate a soft key with a specific service. For more information on the keywords and related softkeys, see Programmable softkeys.

Table 5. Parameters for the programmable softkeys
Parameter	Default and options	Description
Conferencing Key List	Default: Empty Syntax:`crdstart;crdstop;crdpause;crdresume`	Adds the following recording softkeys on the phone to manage the recording of an active call. Record PauseRec StopRec ResRec
Connected Key List	Default: Empty Syntax: `hold;psk1;endcall;xfer;conf;xferLx;confLx;bxfer;phold;redial;dir;park`	Indicates the order of the softkeys that will appear on the phone screen. The order is based on the order the keywords added.
Connected Meeting Key List	Default: Empty Syntax: `endcall\|2;home\|3`	Specifies the softkeys that are available on the phone screen during a connected meeting.
Dialing Input Key List	Default: Empty Syntax: `cancel\|1;call\|2;delchar\|3;`	Specifies the softkeys and the order in which they are available during a call.
Enable	Default: No Options: Yes\|No	Enables or disables the programmable softkeys. Set this field to Yes to enable the programmable softkeys.
Hold Key List	Default: Empty Syntax: `resume;calllist;endcall;newcall;callpush;`	Specifies the softkeys and the order in which they are available when a call is on hold.
Idle Key List	Default: Empty Syntax: `guestin\|;guestout\|;acd_login\|;acd_logout\|;astate\|;redial\|;newcall\|;cfwd\|;recents\|;dnd\|;unpark\|;psk1\|;gpickup\|;pickup\|;dir\|4;miss\|5;selfview\|;messages\|;meetings`	Specifies the softkeys and the order in which they are available during a call. For example, `newcall` keyword adds the softkey New call softkey on the phone. On pressing, this softkey helps in intiating a new call.
Off Hook Key List	Default: Empty Syntax: `cancel;dnd;cfwd;unpark;pickup;`	Specifies the softkeys and the order in which they are available during off-hook or idle state. For example, `dnd` keyword adds the softkey DND softkey on the phone. On pressing, this softkey helps to turn on the DND mode.
PSK1 through PSK16	Default: Empty Syntax `fnc=sd;ext=extension_number@$PROXY;vid=n;nme=display_name`	Programmable softkey fields. Enter a string in these fields to configure softkeys that display on the phone screen. You can create softkeys for speed dials to numbers or extensions etc.
Processing Key List	Default: Empty Syntax: `endcall\|2`	Specifies the softkey that are available during releasing a call. For example, `endcall\|2` will add End call on the screen.
Releasing Key List	Default: Empty Syntax: endcall\|2;
Ringing Key List	Default: Empty Syntax: `answer\|1;ignore\|2;`	Specifies the softkeys available when the phone status is ringing. For example, `answer\|1;ignore\|2;` keyword adds softkeys Answer and Decline on the phone that helps user to either answer a call or decline a call when the phone rings.
Shared Active Key List	Default: Empty Syntax: `newcall\|1;psk1\|2;dir\|3;back\|4;`	Specifies the softkeys available such as to access the phone directory. For example, `dir` keyword adds the softkey Dir. User can press this softkey to access phone directory.
Shared Held Key List	Default: Empty Syntax: `resume\|1;dir\|4;`	Specifies the softkeys available when the phone is on hold or shared-held state. For example, `resume` keyword adds the softkey Resume. User can press this softkey to resume a call that is on hold.
Start Conference Key List	Default: Empty Syntax: `endcall\|2;conf\|3`	Specifies the softkeys available when the phone is in connected state. For example, `conf` keyword adds the softkey Conference. User can press this key to initiate a conference call.
Start Transfer Key List	Default: Syntax: `endcall\|2;xfer\|3;`	Specifies the softkeys available to transfer a call. For example, `xfer` keyword adds the softkey Transfer. User can press this key to transfer a call when there is one connected call and one idle call.

Select Next.

Review your changes and select Apply.

Select Close to close the page.

Programmable softkeys

Table 6. Programmable softkeys and keywords
Keyword	Key Label	Description	Phone state
answer	Answer	Answers an incoming call.	Ringing
barge	Barge	Allows another user to interrupt a shared call	Shared-Active, Shared-Held
bargesilent	BargeSilent or BargeSlnt	Allows another user to interrupt a shared call with the mic disabled.	Shared-Active
bxfer	BlindXfer	Performs a blind call transfer (transfers a call without speaking to the party to whom the call is transferred). Requires that Blind Xfer Serv is enabled.	Connected
call	Call	Always displays at the first position when the phone is registered.	Dialing Input or On-Hook
cancel	Cancel	Cancels a call (for example, when conferencing a call and the second party is not answering.	Off-Hook
cfwd	Forward / Clrfwd	Forwards all calls to a specified number.	Idle, Off-Hook, Shared-Active,Hold, Shared-Held
crdpause	PauseRec	Pauses recording.	Connected, Conferencing
crdresume	ResRec	Resumes recording.	Connected, Conferencing
crdstart	Record	Starts a recording	Connected, Conferencing
crdstop	StopRec	Stops a recording	Connected, Conferencing
conf	Conference	Initiates a conference call. Requires that Conf Server is enabled and there are two or more calls that are active or on hold.	Connected
delchar	delChar - backspace Icon	Deletes a character when entering text.	Dialing Input
dnd	DND	Sets Do Not Disturb to prevent calls from ringing the phone.	Idle, Off-Hook, Hold, Shared-Active, Shared-Held, Conferencing, Start-Conf, Start-Xfer
endcall	End call	Ends a call	Connected, Off-hook, Progressing, Start-Xfer, Start-Conf, Conferencing,Releasing, Hold,
hold	Hold	Puts a call on hold.	Connected, Start-Xfer, Start-Conf, Conferencing,
ignore	Decline	Ignores an incoming call.	Ringing
join	Join	Connects a conference call. If the Conferencing conference host is user A and users B & C are participants, when A presses "Join", A will drop off and users B & C will be connected.	Conferencing
calendar	Calendar	Opens the Meetings list	Idle
newcall	New call	Begins a new call.	Idle, Hold, Shared-Active, Shared-Held
park	Call park	Puts a call on hold at a designated "park" number.	Connected
recents	Recents	Displays the All calls list from call history.	Idle, Off-Hook, Shared-Active, Shared-Held
redial	Redial	Displays the redial list.	Idle, Connected, Start-Conf,Start-Xfer, Off-Hook (no input), Hold
resume	Resume	Resumes a call that is on hold.	Hold, Shared-Held
settings	Settings	Provides access to phone menus.	All
unpark	Call unpark	Resumes a parked call.	Idle, Off-Hook, Connected, Shared-Active
xfer	Transfer	Transfers a call. Requires that Attn Xfer Serv is enabled and there is at least one connected call and one idle call.	Connected, Start-Xfer, Start-Conf