How to Capture a Dump File With the Windows Debugging Tool
The Windows Debugging Tools is a multipurpose debugger for the Windows operating system and allows you to capture logs (dump files) during application crashes. These logs can be used to help troubleshoot Webex application crashes.
Follow these steps to install the Windows Debugging Tools:
- Download the Windows Debugging Tools
- Once the download completes, install Windows Debugging.
- After the installation completes, go to Start > Run.
- In the "Run" field, input the following command exactly as shown then press Enter:
"C:\Program Files\Debugging Tools for Windows\windbg.exe" -I
Note: It may be easiest to copy the entire command and paste it into the Run field. This command assumes you installed the Windows Debugger into the default location.
- After submitting the command, make sure it says "WinDbg was successfully installed as the default postmortem debugger."
- Duplicate the issue.
- When the crash occurs, the debugger window will pop up.
- Please input the following in the "Command" window that appears: .dump /ma c:\crash.dmp
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