Error: 'This screen capture could not be delivered' While Sending a Screen Capture in Cisco Jabber

Use this article to troubleshoot Screen Capture in Cisco Jabber.

Error: 'This screen capture could not be delivered' while sending a screen capture in Cisco Jabber.
The user is unable to send a screen capture in Jabber, receives error.
I get a 'screen capture could not be delivered' error in Cisco Jabber.

Cause:
The users may get an error: 'This screen capture could not be delivered' while sending a screen capture in Jabber, this appears to be caused by a certificate issue:



Solution:

Install the following certificates on the affected user's machine to resolve the issue:

To complete the certificate installation wizard:

  1. Copy and paste the certificate URL in the browser.

    'Do you want to open or save quovadis_rcar_der.cer (1.43 kb) from quvadisglobal.bm?' will appear at the bottom of the page.
  2. Click Open.

    The Certificate Information dialogue box will appear.
     
  3. Click Install Certificate....

    The Certificate Import Wizard will appear.
     
  4. Click Next.
  5. Select the Automatically select the certificate store based on the type of certificate, then click Next.
  6. Click Finish to complete the certificate import wizard.

    The import was successful will appear.
     
  7. Click OK.

Note: Follow the above steps to install the HydrantID SSL ICA G2 certificate.

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