Use this article to troubleshoot Screen Capture in Cisco Jabber.
Error: 'This screen capture could not be delivered' while sending a screen capture in Cisco Jabber.
The user is unable to send a screen capture in Jabber, receives error.
I get a 'screen capture could not be delivered' error in Cisco Jabber.
The users may get an error: 'This screen capture could not be delivered' while sending a screen capture in Jabber, this appears to be caused by a certificate issue:
- QuoVadis Root CA 2
URL for the certificate: https://www.quovadisglobal.bm/Repository/~/media/Files/Roots/quovadis_rca2_der.ashx
- HydrantID SSL ICA G2
URL for the certificate: https://www.quovadisglobal.com/wp-content/files/media/quovadis_hydsslg2_der.crt
To complete the certificate installation wizard:
- Copy and paste the certificate URL in the browser.
'Do you want to open or save quovadis_rcar_der.cer (1.43 kb) from quvadisglobal.bm?' will appear at the bottom of the page.
- Click Open.
The Certificate Information dialogue box will appear.
- Click Install Certificate....
The Certificate Import Wizard will appear.
- Click Next.
- Select the Automatically select the certificate store based on the type of certificate, then click Next.
- Click Finish to complete the certificate import wizard.
The import was successful will appear.
- Click OK.
Note: Follow the above steps to install the HydrantID SSL ICA G2 certificate.