check for app updates

We only support the most recent version of Webex App, and if you are experiencing any issues, make sure that you've upgraded to the latest version before contacting support.

For the latest release information, check out Release Notes.

You can check for updates yourself, rather than waiting for the next scheduled update.


Click Help and then click Check for updates.


You can also click your Profile picture, select Help > About > Check for updates.


When an update is available, click Get update to download the update.

Once the update is ready, select:

  • Restart now—to install the new version.

  • I'll do it later—to install the update later.

    You'll see the refresh icon in the navigation panel and Update ready in the Help menu, to let you know you have an update waiting.

If no update is available, a pop up message appears to let you know You're up to date and what version you're using.


When you haven't checked for an update, but see the refresh icon, you have a scheduled update waiting for you.

If you're using an older version of the app, you'll receive a prompt to upgrade.

If you don't have your iPhone or iPad set to automatically download your apps (Settings > Automatic Downloads > Apps), you'll need to check the App Store for the latest version.

In the App Store, tap Updates. If there's no Update option, the app is updated.


In the Play Store, tap , and then tap My Apps.


Find the Webex App and tap Update.

  • If there's no Update option, the app is updated.

  • If the Open app screen appears, return to the update list and tap Update again.

When you sign in, you're using Webex App's latest version.

If you've had the Webex App web view open for awhile, refresh your browser tab to update the view.