Enable ThousandEyes Agent on Cisco collaboration devices to get hop-by-hop network path visibility when these devices are part of meetings.
Collaboration devices use the Control Hub integration that is also used for Webex apps. ThousandEyes Agent is already part of the RoomOS software, but you need to enable it on selected or all devices in Control Hub.
Initially the integration for collaboration devices supports Webex meetings.
Prerequisites-
Activate ThousandEyes Control Hub integration.
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Get ThousandEyes Endpoint Agent licenses (either essential or advantage) You need one endpoint license per device.
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Get the Connection String for the account group you want the agent on the device to register with. Note that this Account Group must match the one for the Control Hub integration.
| 1 |
Sign in to https://admin.webex.com and go to Devices and click Settings. |
| 2 |
In the ThousandEyes section, toggle on Enable ThousandEyes Agent. |
| 3 |
On the Devices page, search and select the device that you want to enable. |
| 4 |
On the device details page, go to the Configuration section and click All Configurations |
| 5 |
Go to ThousandEyes Connection String and enter the Connection String for the account group. Click Next and Apply. |
| 1 |
Sign in to https://admin.webex.com, and go to Devices and click Settings. |
| 2 |
In the ThousandEyes section, toggle on Enable ThousandEyes Agent. |
| 3 |
Click Add and enter the Connection String for the account group. |
| 4 |
ThousandEyes Agent will now be activated on all devices. If you add new devices later on, the ThousandEyes Agent activates on those automatically. |
Once the ThousandEyes Agent is activated, you can go to the ThousandEyes app and make sure the agent is registered. You see the devices listed by their SEPMAC name (Ethernet address).
