How you set up your call forwarding, depends on the phone service you have. If you're not sure, there's an easy way to tell.

If you don't see the Call Forward setting, you might need to turn it on first in the Self Care portal. You might be familiar with using the Self Care portal to set up options for your phone. Webex App uses those settings and lets you conveniently add to them from the app.

1

Go to your profile picture, select Settings (Windows) or Preferences (Mac), and then click Calling.

2

Scroll to Additional Call Settings and then click Advanced Call Settings to open the portal in a web browser.

3

Select My Phones and follow the instructions to add the number you want to forward your phone calls to.

4

After you've turned on call forwarding, you can go to Phone and forwarding settings in the footer of your app and select where to forward your phone calls. From there, you can forward calls to your voicemail, another work line if you have multiple lines, or a number you've set before. Or, to add a new number, go to , select Open Call Preferences to get back to your Self Care Portal.

Phone and forwarding settings turns green and stays that way until you change the setting back to Do Not Forward Calls.

1

Go to your profile picture, select Settings (Windows) or Preferences (Mac), and then click Calling.

2

Go to Call Forward and then add a number to forward calls to or choose to forward your calls to voicemail.

After you've turned on call forwarding, Phone and forwarding settings in the footer for your app turns green and stays that way until you change the setting back to Do Not Forward Calls. You can manage your call forwarding from there.


 

If you've set your status to Do Not Disturb (DND) in your Advanced Call Settings (Webex Calling and Calling hosted by a Service Provider only), your calls are still forwarded to the number you've specified.

Tap your profile picture, go to Settings > Calling, and then choose where you want to forward your phone calls, such as to voicemail or a number you've set before. Or, you can add another number.

When you're finished, the Calling icon at the bottom of your app changes in appearance and you see a banner at the top of your Calling list showing you where your calls are being forwarded.


 

If you've set your status to Do Not Disturb (DND) in your Advanced Call Settings (Webex Calling and Calling hosted by a Service Provider only), your calls are still forwarded to the number you've specified.