Use speed dials on your phone to quickly and easily reach frequently dialed numbers without having to look up the phone number each time.
The speed dials on your phone vary from the calling system that your phone is registered to. You can add speed dials if your phone is registered to Cisco Unified Communications Manager or Webex Calling. Your administrator can add BLF shortcuts to your phone. All the speed dials are listed on the Speed dials tab and the pull-down speed dials list.
The speed dials that you add allow you to reach a frequently contact with a single tap. BLF shortcuts with speed dial not only allow you to quickly dial the number but also enable you to monitor the status of your coworker's line. If the shortcut is also configured with the Call Pickup feature, you're able to answer calls for your coworkers when they're unavailable.
The following table lists the status indicators for BLF with speed dial.
 | If you turn on Do not disturb (DND) in your phone that is registered to Cisco Unified Communications Manager, you can't see the status of the monitored line. To check the status, turn off DND on your phone. |
| Icon | Status | Description | ||
|---|---|---|---|---|
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Idle |
The monitored line is in idle mode. You can tap the shortcut to call the speed dial number. |
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Alerting |
A call is alerting on the monitored line.
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In use |
The monitored line is on a call. If you tap the shortcut, a call is placed to the speed dial number. You’ll hear a busy tone or be redirected to the voicemail depending on the configuration on the monitored line. |
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DND |
The monitored line is set to Do Not Disturb (DND). The calls to the line don't alert.
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Unregistered |
The monitored line isn’t registered. The calls to the line don't get connected.
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You can find your speed dials on the pull-down speed dial list or on the Speed dials tab.
When you are on a phone with multiple lines configured, you can choose the line that you want to use to make the call. Otherwise, the primary line is used.
| Use the primary line | Use a specific line |
|---|---|
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Before you begin
Speed dial numbers have been added to your phone.
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Follow the steps that are applicable to the configuration on your phone:
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You can customize the speed dial feature with the Cisco Unified Communications Self Care Portal, which you access from your computer. The Self Care Portal is part of your organization's Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care Portal, and provides your user ID and password. For more information, see Cisco Unified Communications Self Care Portal User Guide, Release 12.5(1) or later.
Tips for special speed dial numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed dial number, it must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.
The dial string can contain the following characters:
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0 to 9
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Pound (#)
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Asterisk (*)
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Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.
To set up a speed dial number to call a person at a specific extension, consider the following requirements:
- You need to dial 9 for an outside line.
- You want to call 5556543.
- You must wait for 4 seconds.
- After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,,56789#.
| You can add up to 108 speed dial numbers on the phone. |
