When you set up and use Cisco Jabber, you may be prompted to validate your server certificates to connect to your services.

Depending on your account setup, you may need to verify server certificates for the following services:

  • Instant Messaging

  • Phone Services

  • Voicemail

  • Directory

  • Expressway Mobile and Remote Access

  • SSO IdP certification for SSO deployments


Depending on how your administrator sets up the servers, you may have to validate multiple certificates for IM and phone services.
If you decline a certificate, the following occurs:
Instant Messaging
You cannot sign in to Cisco Jabber.
Phone Services

  • An invalid certificate notification will be shown.

  • If the system has only one server, you cannot sign in to Cisco Jabber.

  • If the system has two servers and you decline one certificate, you can accept the second certificate and sign in to that particular server.

  • You cannot sign in to Cisco Jabber.

Voicemail

  • An invalid certificate notification will be shown.

  • You can sign in to Cisco Jabber but you cannot access the Voicemail service. You must sign out of Cisco Jabber and then sign back in to view the certificate validation message again.