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Feedback?The programmable softkeys (PSKs) on phones provide quick access to features or applications. This Help article is for Cisco Wireless Phone 9821 registered to Webex Calling.
Configure the programmable softkey buttons
The softkeys can be found located at the bottom of the phone screen. You can associate the softykeys with a service to provide a quick access for users.
| 1 |
From the customer view in Control Hub, go to Devices, and then select your phone. |
| 2 |
Select . |
| 3 |
Navigate to the Phone section and select ProgrammableSoftkeysOnWirelessPhone. |
| 4 |
Enable the Programmable Softkeys feature by setting Enable to Yes. |
| 5 |
Enter required keywords for each parameter to associate a softkey with a specific service. For more information on the parameters and softkey keywords, see Parameters for Programmable Softkeys and Keywords.
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| 6 |
Select Next. |
| 7 |
Review your changes and select Apply. |
| 8 |
Select Close to close the page. |
Parameters for programmable softkeys
Your phones come with default key list settings that provide access to features in different sates of the phone. When customizing the key lists, make sure to enter the correct keyword for the supported feature using the proper syntax.
A configured softkey may not take effect or appear if any of the following conditions are met:
- The feature is disabled.
- The feature isn't supported in the key list to which it's added.
- An incorrect keyword is added.
- An incorrect syntax is used.
| Parameter | Default and options | Description |
|---|---|---|
| Connected Key List |
Default syntax: Configurable keywords: hold, endcall, newcall, xfer, bxfer, phold, detail |
Specifies the softkeys and the order in which they are available on the phone screen when a call is connected. |
| Dialing Input Key List |
Default syntax: Configurable keywords: delchar, call, cancel, abc |
Specifies the softkeys and the order in which they are available when a user must enter dialing data. |
| Enable |
Default value: No Options: Yes|No |
Enables or disables the programmable softkeys. Set this field to Yes to enable the programmable softkeys. |
| Hold Key List |
Default syntax: Configurable keywords: resume, newcall |
Specifies the softkeys and the order in which they are available when one or more calls are on hold. |
| Idle Key List |
Default syntax: Configurable keywords: redial, newcall, cfwd, dnd, exit |
Specifies the softkeys and the order in which they are available when the phone is idle. For example, the |
| Off Hook Key List |
Default syntax: Configurable keywords: redial, cancel, abc, cfwd, dnd, exit |
Specifies the softkeys and the order in which they are available when the phone is on Off-Hook state. |
| PSK1 through PSK16 |
Default syntax: Empty | Programmable softkey fields. Enter a string in these fields to configure softkeys that display on the phone screen. For example, to config the first softkey as a speed dial to number 2002: Example syntax psk1: fnc=sd;ext=2002@$PROXY;nme=John |
| Processing Key List |
Default syntax: Configurable keywords: endcall |
Specifies the softkey that are available when a call is attempting to connect. For example, the |
| Releasing Key List |
Default syntax: Configurable keywords: endcall |
Specifies the softkeys available when a call is disconnecting. |
| Ringing Key List |
Default syntax: Configurable keywords: decline, answer |
Specifies the softkeys available when a call is incoming. For example, the |
| Shared Active Key List | ||
| Shared Held Key List | ||
| Start Transfer Key List |
Default syntax: Configurable keywords: cancel, xfer |
Specifies the softkeys available when a call transfer has been initiated. For example, the |
Keywords
|
Keyword |
Key Label |
Description |
Phone state |
|---|---|---|---|
|
abc |
A B C |
Switch to alphabet input |
Off-Hook, Dialing Input |
|
answer |
Answer |
Answers an incoming call. |
Ringing |
|
barge |
Barge |
Allows another user to interrupt a shared call. |
Shared-Active, Shared-Held |
|
bargesilent |
BargeSlnt |
Allows another user to join a shared line call silently, without the audible barge tone to other parties. |
Shared-Active |
|
bxfer |
BlindXfer |
Performs a blind call transfer (transfers a call without speaking to the party to whom the call is transferred). Requires that Blind Xfer Serv is enabled. |
Connected |
|
call |
Call |
Call the current number. |
Dialing Input |
|
cancel |
Cancel |
Cancels a call (for example, when transferring a call. |
Off-Hook, Dialing Input, Start-Xfer |
|
cfwd |
Forward |
Enter call forward settings. |
Idle, Off-Hook |
|
decline |
Decline |
Ignores an incoming call. |
Ringing |
|
delchar |
delChar - backspace Icon |
Deletes a character when entering text. |
Dialing Input |
|
detail |
Details |
Display call details. |
Connected |
|
dnd |
DND |
Sets Do Not Disturb to prevent calls from ringing the phone. |
Idle, Off-Hook |
|
endcall |
End call |
Ends a call. |
Connected, Off-hook, Progressing, Releasing |
|
exit |
Exit |
Exit from the current page. |
Idle, Off-Hook |
|
hold |
Hold |
Puts a call on hold. |
Connected |
|
newcall |
New call |
Begins a new call. |
Idle, Hold, Shared-Active, Shared-Held, Connected |
|
phold |
PrivHold |
Places the call on private hold so that other phones sharing the same line cannot see or retrieve that held call. |
Connected |
|
redial |
Redial |
Redial the last dialed number. |
Idle, Off-Hook (no input) |
|
resume |
Resume |
Resumes a call that is on hold. |
Hold, Shared-Held |
|
xfer |
Transfer |
Transfers a call. |
Connected, Start-Xfer |
