Get to know all the features and functions of the Cisco Headset 320 Series.
The Cisco Headset 320 Series is a set of headsets designed for seamless integration with other Cisco soft clients and devices. The Cisco Headset 321 features a single earpiece for extended use and comfort, while the Cisco Headset 322 features a full stereo experience for busy workplaces. Both headsets offer easy plug-and-play integration with the Webex App, Cisco IP Phones, Cisco Jabber, and Cisco Room Devices.
The following diagram shows the Cisco Headset 320 Series controller and LEDs.
![The mute button and LED is on the top of the controller. The bottom button controls
your calls and activates Webex. The volume controls are found on the side of the
controller.](https://cisco-api.ingeniuxondemand.com/DITA/content/en/us/td/i/400001-500000/460001-470000/460001-461000/460838.jpg)
Number |
Symbol |
Button |
Action |
---|---|---|---|
1 |
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Mute |
Mute and unmute your calls |
2 |
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Webex button |
|
3 |
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Volume up |
Turn up your volume |
4 |
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Volume down |
Turn down your volume |
Call Status |
LED Status |
LED |
---|---|---|
Incoming call |
Blinking Green |
![]() |
Upcoming Webex meeting |
Pulsing Green |
![]() |
Active call/meeting |
Solid Green |
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Headset muted |
Solid Red |
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Connect your headset
Connect your headset
Connect the USB cable to any USB-A port. |
Connect your RJ9 headset
Connect your RJ9 headset
Connect the RJ-9 connector to the headset port on the back of any Cisco IP Phone 8800, 7800, or 6800 Series. |
Answer a call
Answer a call
Press |
Join a Webex meeting with the Webex button
Join a Webex meeting with the Webex button
The Cisco Headset 320 Series can join a meeting in the Webex App up to 1 minute before and 5 minutes after the meeting starts.
For more information on how to join a meeting in the Webex App, see Webex App | Join a meeting.
Before you begin
Press the Webex button |
End a call
End a call
Hold |
Adjust your volume
Adjust your volume
Press Up
|
Hold and resume a call
Hold and resume a call
1 |
Press |
2 |
Press |
Mute your headset
Mute or unmute a call
Press |
Reject an incoming call
Reject a call
Press |
Silence an incoming call
Silence an incoming call
You can silence incoming call notifications if you're busy and don't want to be disturbed. If you do this, your device and headset won't ring, but you will receive a visual alert. You can still choose to answer the call.
This feature only applies to Cisco devices. |
Press Down |
Make Webex the active window on your desktop
Make Webex the active window on your desktop
You can use the Webex button to bring the Webex App window to the top of your desktop screen.
Before you begin
Press the Webex button |
The Cisco Headset 320 Series is a pair of Microsoft Teams certified wired headsets. The Cisco Headset 321 features a single earpiece for extended use and comfort, while the Cisco Headset 322 features a full stereo experience for busy workplaces. Both headsets offer easy plug-and-play integration with Cisco IP Phones, Cisco Jabber, and Webex Room Devices.
The following diagram shows the Cisco Headset 320 Series controller and LEDs.
![The mute button and LED is on the top of the controller. The bottom button controls
your calls and activates Microsoft Teams. The volume controls are found on the side of the
controller.](https://cisco-api.ingeniuxondemand.com/DITA/content/en/us/td/i/400001-500000/460001-470000/469001-470000/469914.jpg)
Number |
Symbol |
Button |
Action |
---|---|---|---|
1 |
![]() |
Mute |
Mute and unmute your calls |
2 |
![]() |
Microsoft Teams button |
|
3 |
![]() |
Volume up |
Turn up your volume |
4 |
![]() |
Volume down |
Turn down your volume |
Call Status |
LED Status |
LED |
---|---|---|
Incoming call |
Blinking white |
![]() |
In an active call or meeting |
Solid green |
![]() |
Call on hold |
Pulsing green |
![]() |
Connecting to Microsoft Teams |
Pulsing white |
![]() |
Connected to Microsoft Teams |
Solid white |
![]() |
Upcoming Microsoft Teams meeting |
Pulsing white |
![]() |
Failed to connect to Microsoft Teams |
Blinks white, then off |
![]() |
Headset muted |
Solid Red |
![]() |
Connect your headset
Connect your headset
Connect the USB cable to any USB-A port. |
Answer a call
Answer a call
Press |
End a call
End a call
Press |
Adjust your volume
Adjust your volume
Press Up
|
Mute your headset
Mute or unmute a call
Press |
Hold a call
Hold and resume a call
1 |
Press |
2 |
Press |
Reject an incoming call
Reject a call
Hold |
Make Microsoft Teams the active window on your desktop
Bring up the Microsoft Teams app
You can use the Microsoft Teams button to bring the Microsoft Teams window to the front of your desktop screen.
Press |
Raise your hand in a Microsoft Teams meeting
Raise and lower your hand in a Microsoft Teams meeting
You can use the Microsoft Teams button on your inline controller to raise or lower your hand in a meeting.
1 |
Hold |
2 |
Hold |
Make your headset the active audio device on a call
Make your headset the active audio device on a call
If you initially join a call without your headset, you can use the Microsoft Teams button to make your headset the active audio device.
Press The LED on your controller changes from white to green when the call is active on your headset. |