The Cisco Headset 320 Series is a set of headsets designed for seamless integration with other Cisco soft clients and devices. The Cisco Headset 321 features a single earpiece for extended use and comfort, while the Cisco Headset 322 features a full stereo experience for busy workplaces. Both headsets offer easy plug-and-play integration with the Webex App, Cisco IP Phones, Cisco Jabber, and Cisco Room Devices.

The following diagram shows the Cisco Headset 320 Series controller and LEDs.

The mute button and LED is on the top of the controller. The bottom button controls your calls and activates Webex. The volume controls are found on the side of the controller.
Table 1. Cisco Headset 320 Series Buttons

Number

Symbol

Button

Action

1

Mute

Mute and unmute your calls

2

Webex button

  • Answer, end, reject, hold, and resume calls

  • Bring up the Webex App on your desktop and join a meeting

3

 up

Volume up

Turn up your volume

4

 down

Volume down

Turn down your volume

Table 2. Cisco Headset 320 Series LED Status

Call Status

LED Status

LED

Incoming call

Blinking Green

Upcoming Webex meeting

Pulsing Green

Active call/meeting

Solid Green

Headset muted

Solid Red

Connect your headset

You can connect your Cisco Headset 320 Series to any device with a USB port that can make calls. Cisco also offers a USB-A to USB-C adapter to use with devices that only have a USB-C port.

Cisco Headset 320 connected to a laptop via USB

Connect the USB cable to any USB-A port.

Connect your RJ9 headset

You can connect your Cisco Headset 320 Series to any compatible Cisco IP Phone with an RJ-9 port.

Connect your headset

Connect the RJ-9 connector to the headset port on the back of any Cisco IP Phone 8800, 7800, or 6800 Series.

Answer a call

Press the Webex button on the inline controller.

Join a Webex meeting with the Webex button

The Cisco Headset 320 Series can join a meeting in the Webex App up to 1 minute before and 5 minutes after the meeting starts.

For more information on how to join a meeting in the Webex App, see Webex App | Join a meeting.

Before you begin

You need Webex App version 42.8 or later.

Press the Webex button Webex icon once.

End a call

You can end a call or Webex meeting with the inline controller.

Hold the Webex button for two seconds.

Adjust your volume

Press Up up or Down down on the inline controller.

Hold and resume a call

You can hold and resume calls in Webex UCM calling, Cisco Jabber, and on all Cisco IP Phones.
1

Press the Webex button once.

2

Press the Webex button again to resume a held call.

Mute or unmute a call

Press the mute button on the inline controller.

Reject a call

You can reject incoming calls through your inline controller.

Press the Webex button twice on the inline controller.

Silence an incoming call

You can silence incoming call notifications if you're busy and don't want to be disturbed. If you do this, your device and headset won't ring, but you will receive a visual alert. You can still choose to answer the call.

This feature only applies to Cisco devices.

Press Down on the inline controller.

Make Webex the active window on your desktop

You can use the Webex button to bring the Webex App window to the top of your desktop screen.

Before you begin

You need Webex App version 42.4 or later.

Press the Webex button Webex icon once.

The Cisco Headset 320 Series is a pair of Microsoft Teams certified wired headsets. The Cisco Headset 321 features a single earpiece for extended use and comfort, while the Cisco Headset 322 features a full stereo experience for busy workplaces. Both headsets offer easy plug-and-play integration with Cisco IP Phones, Cisco Jabber, and Webex Room Devices.

The following diagram shows the Cisco Headset 320 Series controller and LEDs.

The mute button and LED is on the top of the controller. The bottom button controls your calls and activates Microsoft Teams. The volume controls are found on the side of the controller.
Table 3. Cisco Headset 320 Series Buttons

Number

Symbol

Button

Action

1

Mute

Mute and unmute your calls

2

 Microsoft Teams call logo

Microsoft Teams button

  • Answer, end, reject, hold, and resume calls

  • Bring up the Microsoft Teams app on your desktop and join a meeting

3

 up

Volume up

Turn up your volume

4

 down

Volume down

Turn down your volume

Table 4. Cisco Headset 320 Series LED Status

Call Status

LED Status

LED

Incoming call

Blinking white

In an active call or meeting

Solid green

Call on hold

Pulsing green

Connecting to Microsoft Teams

Pulsing white

Connected to Microsoft Teams

Solid white

Upcoming Microsoft Teams meeting

Pulsing white

Failed to connect to Microsoft Teams

Blinks white, then off

Headset muted

Solid Red

Connect your headset

You can connect your Cisco Headset 320 Series to any device with a USB port that can make calls. Cisco also offers a USB-A to USB-C adapter to use with devices that only have a USB-C port.

Cisco Headset 320 connected to a laptop via USB

Connect the USB cable to any USB-A port.

Answer a call

Press the Microsoft Teams logo once.

End a call

Press the microsoft teams button once.

Adjust your volume

Press Up up or Down down on the inline controller.

Mute or unmute a call

Press the mute button on the inline controller.

Hold and resume a call

1

Press the microsoft teams button twice to hold a call.

2

Press the microsoft teams button twice to resume the call.

Reject a call

Hold the microsoft teams button for one second.

Bring up the Microsoft Teams app

You can use the Microsoft Teams button to bring the Microsoft Teams window to the front of your desktop screen.

Press the Microsoft Teams button once.

Raise and lower your hand in a Microsoft Teams meeting

You can use the Microsoft Teams button on your inline controller to raise or lower your hand in a meeting.

1

Hold the microsoft teams button for one second to raise your hand in a meeting.

2

Hold the microsoft teams button again to lower your hand.

Make your headset the active audio device on a call

If you initially join a call without your headset, you can use the Microsoft Teams button to make your headset the active audio device.

Press Microsoft Teams call logo on your inline controller.

The LED on your controller changes from white to green when the call is active on your headset.