• Make sure that your headset faces forward on your head. If you wear your headset backwards, the microphones won't work properly.

    Point the headset microphones towards your face.
  • Disconnect other Bluetooth devices from your headset.

    See Manage Your Bluetooth Connections.

  • Try to make a call on a different device.

  • Connect to your device with the USB-C or 3.5 mm cable.

  • Make sure the microphone isn't muted.

  • On your device:

    • Turn Bluetooth off, then on again.

    • Delete your headset from the list of connected Bluetooth devices and reconnect your headset.