Table 1. Webex features on MPP devices

Webex Feature

Feature Description

Supported MPP Devices

Webex Onboarding*

Devices are automatically onboarded to Webex as part of the Webex Calling onboarding process.

All MPP Series (8800/7800/6800)

Webex Lifecycle Management

Support for Reboot and Report Problem (Upload PRT requests)

All MPP Series (8800/7800/6800). See Manage a device for a user for details.


* There is a known issue in MPP 11.3.6 firmware that may prevent from onboarding the device with the Cisco Webex cloud. This error does not impact the current functionality of the phone, but the lifecycle management features will not be available. This issue will be fixed in MPP 11.3.7 firmware.

Onboarding a new MPP device to Webex using MAC address or activation code

When adding an MPP device to the Webex Calling platform using MAC address or Activation Code, the device connects to both the Webex and Webex Calling platforms as part of the onboarding process.

The device indicates the Webex connection by displaying the Cloud icon as shown in the diagram.

The Control Hub indicates the Webex connection by displaying the Webex Aware status as shown in the diagram.


Some details in the image are masked to preserve the identity of the user.

Onboarding an existing MPP device to Webex

For MPP devices currently registered to the Webex Calling platform, the devices connect to both the Webex and Webex Calling platforms when feature is enabled in device configuration and downloaded from the platform.

The device indicates the Webex connection by displaying the Cloud icon as shown in the diagram below.