You may need to transfer a call to another person who can better handle the caller’s issue. Stay on the call to talk to the person you’re transferring to, or transfer and hang up before the person answers.
When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before you remove yourself from the call.
If you don't want to talk, transfer the call without waiting for the other person to answer. This is called a blind transfer.
You can also swap between both callers to consult with them individually before you remove yourself from the call.
From a call that is not on hold, press the flash button.
This puts the existing party on hold and you get a dial tone.
Take one of these actions:
(Optional) Wait until you hear ringing or until the other person answers the call.
(Optional) If you wait until the other person answers the call, speak to them to introduce the caller.
Hang up your phone to complete the transfer.