Assign Roles to Users

You’ll always want to have more than one administrator for an organization. It’s a best practice and will always allow you to make administrative changes if one of the administrators isn't available.

Users within your organization can be assigned specific administrative roles to determine what they can see and have access to in Control Hub. When you assign specific administrative roles, you streamline responsibilities and make it easier to hold administrators accountable. Compliance officers can look for specific people in your company, find content they've shared, or search through a specific space and then generate a report of their findings.


For information about HCS Administrator Privileges in Cisco Webex Control Hub, see https://collabkp.cisco.com/detail/HCS_AdminRoles/data/cisco_toc/chcs_m_hcs-admin-privileges-control-hub.xml

1

From the customer view in https://admin.webex.com, go to Users, and choose a user.

2

Under Roles and Security click Administrator Roles or Service Access.

3

Select a role to assign to that user.

4

Select Save.

List All or Specific Administrators in Control Hub

For example, if you want to see a list of compliance officers in your organization, you can use the drop-down list to only show compliance officers.

1

From the customer view in https://admin.webex.com, go to Users, and select the Administrators tab.

2

Click on the administrator roles drop-down list, and select the administrator role you want to view.

Organization Roles

Each role determines the privilege level you have in Control Hub. If you have full administrator privileges, you can assign one or more roles to any user in your organization.

When your account is first set up, the administrator from the partner organization becomes the full administrator for your organization, and can set up additional administrators. By default, additional users that you add have no administrative privileges.

Access

Full Administrator

Read-Only Administrator

Support Administrator

User and Device Administrator

Device Administrator

Compliance Officers

Add/Delete Users and Assign Licenses

Read-Only

Assign Roles to Users

Device Management

Read-Only

Company Policy and Templates

Read-Only

Analytics and Reports

Read-Only

Troubleshooting

Read-Only

Licenses and Upgrades

Read-Only

Webex Site Management

Admin Actions Audit Log

Access to User-generated Content

Legal Hold

Depending on the role you assign to a user, they can have access to:

External Administrator Roles

You can add anyone outside of your organization as an external administrator. Administrators from a partner organization are also considered external administrators in your organization. You can also manage external administrator privileges, and define them as external full administrators, external read-only administrators, and provisioning administrators. Provisioning administrators are added when a partner provisions your Webex services orders.

You can remove external administrators from your organization at any time. But as long as an active selling relationship exists between your organization and the partner you purchased services from, then that partner that can regain access to your organization by assigning themselves the role of Provisioning Administrator. The partner can’t assign themselves access as Full Administrator. If you don’t want for the partner you purchased services from to have access to your organization at all, then you must contact the partner.


Anyone outside your organization that has access your organization’s Control Hub is shown in the Users section under the External Administrators tab.

Support staff that access your organization will generally have the role of read-only administrator. Read-only administrator access is automatically revoked after some time. You can grant or deny administrative access to anyone.

Access

External Full Administrator

External Read-Only Administrator

Provisioning Administrator

User Management

Read-Only

Device Management

Read-Only

Company Policy and Templates

Read-Only

Analytics and Reports

Support Metrics and Notifications

Read-Only

Licenses and Upgrades

Read-Only

For the services the partner sold.

Assign Roles

Read-Only

Provision Orders

For the services the partner sold.

Add and Delete Sites

For the services the partner sold.

Assign external administrators as full, read-only, or provisioning administrators in order to clearly define what their responsibilities are in your organization. Dividing administrative responsibilities can also ensure greater accountability within your organization.

The Sales Full Administrator role is coming soon! We're giving you a sneak peek of the new designs and features in Cisco Webex Control Hub.

The Sales Full Administrator and Sales Administrator Role

The sales full administrator and sales administrator roles are only available to partner organizations in Control Hub. Full administrators and other sales full administrators of partner organizations can assign the sales full administrator role or the sales administrator role to other users.

Sales full administrators and sales administrators who provision a Webex service order can either create a new customer organization or provision an order for an existing one. If a sales full administrator or sales administrator creates a new customer organization, they're automatically granted full administrator privileges to the customer organization. If the customer exists, they're granted the provisioning administrator role.

At any time, a full administrator in a customer organization can change or remove an administrator's role from the partner organization. However, you can always reinstate administrative access if your organization sold services to this customer.

Access

Full Administrator

Sales Full Administrator

Sales Administrator

Partner Organization Management

Customer Organization Management

(All customers managed by the partner organization.)

(Assigned customers only.)

Assign Sales Administrator Roles

Provision Webex Orders for the Partner Organization

Provision Webex Orders for Customers

Begin and Manage Webex Trials

Assign the Sales Full Administrator or Sales Administrator Role to Users

As a full administrator or sales full administrator, you can assign any person in your organization the role of sales full administrator or sales administrator.


If you have both the full administrator and sales full administrator roles, you can remove the sales full administrator role from yourself and assign it to a different user.

1

From the partner view in https://admin.webex.com, go to Administrators, and click New Administrators.

2

Enter the email of the user that you want to add as a Sales Administrator, and click Validate.

3

Choose to make the user a:

  • Sales Admin if you want to assign specific customers for them to manage.
  • Sales Full Admin if you want them to manage all the customers in your organization.
4

Click OK.

Assign Customers to a Sales Administrator

Sales administrators can only access organizations that you assigned them to manage.

1

From the partner view in https://admin.webex.com, go to Administrators and select an administrator.

2

Under Managing Customer Organizations, enter the customer's organization name or organization ID that you want the sales administrator to manage.

3

Click Add.