Integrations and Bots Explained
All Webex users can browse through the available list in the Cisco Webex App Hub and choose a bot or an integration. The bots and integrations are grouped into categories, for example, customer relations, developer tools.
You don't need to know coding or use APIs to use bots or integrations. But if you want to build your own, see developer.webex.com to learn how.
You can use integrations to connect other tools to Webex. For each integration you add, you are presented with a consent page that lists the functionality the integration needs to work in Webex.
When you remove the integration this access is also removed.
Functionality depends on the integration and how it is configured. The following are some things to know about integrations:
They may be able to see the list of all space titles that you're in.
They may be able to post messages or content on behalf of the person who sets them up in a space.
They may be able to respond to commands.
They may be able to alert you whenever someone edits or configures something.
A bot acts like any other Webex app user. It has a special bot badge though, so you can tell it isn't human.
The bot can post messages, answer your questions, let you know when something happens, or do your bidding like an in-app assistant.
Keep in mind when you're working with a bot:
A bot only reads the information you send to it directly. If you're in a group space, use an @mention when you want it to respond. If you're in a space with just the bot, then the bot reads every message.
Some bots only respond to specific commands. Others can understand natural language questions and requests.
If you're having issues with an integration or bot, please reach out to the company who created it. You can find the company name below the bot or integration name in the Cisco Webex App Hub. If you notice anything urgent, please report issues to email@example.com. Cisco reviews every integration and bot listed in the Cisco Webex App Hub.
Add Bots and Integrations
Go to the Cisco Webex App Hub and click Log in using your Webex app user name and password.
Click the icon of the integration or bot you want to add or connect to:
Follow the prompts to add your bot or integration to a space in the Webex app.
Remove an Integration
Sign in to the Cisco Webex App Hub using your Webex app user name and password.
Click your profile picture and select My Webex Integrations to see a list of all the integrations you have added.
Select the integration you want to remove and click Disconnect.
The integration is removed from all spaces and the access permissions are disconnected.
Remove a Bot
You remove bots from teams and spaces in the same way you remove members from teams and spaces.