Overview

When you sign in to Control Hub, the first thing you see is an overview of the services that are active or available. Notifications indicate new features or necessary account maintenance. You can use the navigation menu to access different parts of Control Hub.

Users

You have quick access to all the users in your organization. The Status indicates if they have activated their account. If the user hasn’t activated their account after being invited, you can click and select Resend Invitation.

Click a user to manage their account or find out more about the services they have active. If you want to edit users, there are many Ways to Add and Manage Users in Cisco Webex Control Hub.

Places

A place contains one or more Cisco Webex devices that are in a common area like a lunch room, lobby, or conference room. You can set up shared Cisco Webex devices in these places, add services, and then watch the collaboration happen. Whatever device you choose to add to that place, the device is assigned to the place, not a user.

Services

Set up and configure cloud and hybrid services, and see if they are active or inactive. Depending on how your organization is set up, different services might be under the Cloud or Hybrid section.

Devices

You can add or manage all the devices for your organization that are assigned to a user or part of a place. You can Add a Device to a User, Add Shared Devices to a Place, generate activation codes, search for devices, and lock devices settings.

Reports

All administrators have access to detailed reports about your Cisco Webex Teams or Cisco Webex Meetings account usage. Pro Pack for Cisco Webex Control Hub gives you more access to diagnostic and quality data. Pro Pack also provides access to 7 days of Webex Teams reports. You can find out more about Analytics for Your Cloud Collaboration Portfolio and Reports for Webex Meetings Customer Sites in Cisco Webex Control Hub.

Support

Glance at support to do a quick status check of the different Cisco Webex services.

This section also has a Logs tab, where you can search for logs associated with different users or accounts.

Settings

Configure and customize organization-wide settings for Cisco Webex. There are more Webex Meetings settings you can set up if you Manage Your Webex Meetings Site in Cisco Webex Control Hub. You can Customize Branding and Support Settings for Customers in Cico Webex Control Hub, Add Problem Report and Help URLs for Your Users, or enable Single Sign on all from the settings page.