If you work with Webex Calling and Slack, we've made it easier to make a direct call from Slack using the Cisco Webex app. Simply install the app from the Slack Directory, and enable the native caller in Slack to use Webex Calling. You must have a valid Webex Calling account to use the Webex app with Slack, and make sure your dialplan is correctly configured to use all features.

If your workspace administrator hasn’t installed this app already for your workspace, click the Add to Slack button below.

Before you begin


Your administrator must enable Webex Calling as a calling option in Slack.

1

Open a Direct Message (DM) or channel with the person you want to call.

2

Choose an option:

  • In a DM or channel, click Call , and then select Webex Call.
  • Click the user's profile, click Call, and then select Webex Call. This makes a call to the user's email address.

Use these commands with the Cisco Webex app in Slack to call someone in a direct message, a phone number or a SIP address using Webex. You can also ask a colleague to call you, and get support information about Webex using app commands in Slack. Entering a command will create a clickable link in the direct message or channel to launch a call in Webex.


When making a call using the Webex app for the first time, a confirmation message pops up. To stop receiving this message everytime you make a call, check the Always open links from webextel check box and click Open Link .

Table 1. App Commands for Webex Calling

Commands

Description

/webexcall

In a DM with another user on Slack, performing this command provides a link to open a Webex call with that user.

/webexcall @[searchname]

Search for a colleague in your directory to call.

/webexcall [number]

Calls the phone number that you entered.

/webexcall [email address]

Calls the email address that you entered using SIP address.

/callme

In a Direct Message with another user on Slack, performing this command sends an active call button to your colleague to call you.

Before you begin


The Cisco Webex app for Slack is supported by Cisco Unified Communication Manager (Unified CM) or Webex Calling. If using Unified CM, then the calling environment must be enabled for SIP Uniform Resource Identifiers (URI) dialing. Make sure users' SIP URI match the email address used to sign in to Slack. If using Webex Calling, make sure the userid matches the email address used to sign in to Webex.

1

Sign into your workspace administrator account in Slack.

2

Click Add to Slack below to add the app.

Before you begin


If you're using the free version of Slack, then you can only use a single calling application with the Slack Call button. If you're on a paid plan, (Standard, Plus, Enterprise), then you can associate multiple calling apps with the Call button.

1

Perform one of the following actions:

  • In a web browser, go to your Webex Settings page.
  • Click your workspace name in the top left, and then select Settings & Administration > Workspace Settings.

2

In the Settings tab, scroll to Calls, click Expand.

3

Under Calling Options, check the Cisco Webex Teams check box.

4

Click Save.

This app setting in Slack lets you choose the default calling behavior of the Cisco Webex calling application. Choose between email address (SIP URI) and phone numbers.


This administration setting will set the calling method for your entire workspace.

1

In your Slack workplace, click Apps.

2

Click Webex Call.

3

Under the Home tab, select your calling method in the drop-down menu.