Webex 제품군의 새로운 소식

We've enhanced User Hub's help experience, making it easier than ever to find the exact settings you're looking for.

We've improved the experience when logging out of User Hub.

We are updating the User hub user interface. The Navigation tab Calendar has been changed to Meetings.

We're updating the way you schedule meetings from User Hub, with more basic and advanced settings, alongside an invitee calendar for hybrid users. We will begin a phased rollout, so expect to see it in the next few weeks.

See Schedule a meeting from User Hub for more information.

Dual screen devices not optimized for Webex now receive a choice of three layouts. The dual screen devices include: Cisco devices that are premise registered, connecting over SIP, or connecting using Cisco Video Integration with Microsoft Teams.

For more information on layout options, see Screen layouts for Cisco devices

Third party dual screen devices remain unchanged, only 1 screen is used to display video participants and the second screen remains for content.

We've added Vidcast to the first column in the app, access your Vidcast account directly. share your video messages with your team directly from Webex App.

You can also create video messages from the message compose area, click Record a Vidcast.

고유한 일회성 미팅 링크로 즉시 미팅을 시작합니다. 미팅을 예약하는 데 필요한 모든 단계 없이 미팅 링크를 발송하여 다른 사용자를 초대합니다.

미팅 탭에 Webex 미팅 시작이 나타나고, 기본 작업은 일회성 미팅 링크를 시작합니다. 드롭다운 목록을 클릭하여 개인 룸 미팅 시작을 선택할 수도 있습니다.

Your administrator configures the available options.

Reorganize what you see in the navigation menu and get to the content you care about quicker. Move less used items to the More menu for a cleaner look. The app remembers your preferences whenever you reopen the app.

Your default tabs (such as Messaging, Meetings, or Calling) are fixed in place.

We've added Vidcast to the first column in the app, access your Vidcast account directly. share your video messages with your team directly from Webex App.

You can also create video messages from the message compose area, click Record a Vidcast.

Quickly and easily sign in to your Webex account on your tablet devices, without entering a password manually.

Simply scan a QR code on the sign-in screen with your phone (while signed in on your mobile device) and you're in.

See Sign in with a QR code

In the 43.11 release, the value for the UpgradeCode within the MSI is updated to b9dca8e9-b3a9-419a-9d6f-9bc3557ee72c. Administrators can use the 43.11 MSI to upgrade versions of the app between 41.1 and 43.10. For versions older than 41.1, these must be manually uninstalled.

If your vehicle supports Android Auto dashboard, connect your Android device to your car and use Webex app to access Meetings and calls on the road. Make and receive audio calls, or see a list of your upcoming meetings and join with audio only. You can then mute, unmute, and leave the meeting or call with a single tap on your car's touch screen.

Enhance and improve your communication and collaboration with your team, with AI powered message rewrites. AI Assistant analyses your message and provides options to adapt the style, tone, and content quality, to help you communicate more effectively.

이 기능은 Webex for Government에 대해 지원되지 않습니다.

See Webex App | Rewrite your messages with AI Assistant.

When you're busy, or you've been away from the office, catching up with all your spaces and threads can be challenging. AI Assistant generates space and thread summaries to help you quickly catch up on missed messages and conversations in a space. Stay informed on decisions, key points, and get up to date with the discussion.

이 기능은 Webex for Government에 대해 지원되지 않습니다.

See Webex App | Generate space summaries, Webex App | Summarize your message threads.

Break down communication barriers and promote more effective conversation with message translation. Select your preferred language and choose to either live translate all messages in a space or translate an individual message.

이 기능은 Webex for Government에 대해 지원되지 않습니다.

See Webex App | Translate messages in a space.

Sometimes you want to send a message, but the timing isn't quite right. Too early, too late, or maybe it’s better to send it a few days from now. With the send later option, you can plan and organize that your message is sent at your desired time.

Stay on top of your tasks with snooze reminders. With just a few clicks, you can snooze a reminder, making sure you receive another notification at a later, more convenient time. See Webex App | Message reminders for more information.

Easily remove message reminders, pinned, and flagged messages by simply clicking on their respective icons. See Webex App | Flag important messages and Webex App | Pin messages in a space for more information.

We're adding a new messaging option in Webex App. From the the global and contextual action buttons, you can now send messages to a group of people without defining a new space first. After you send the message, the app creates a space for you.

See Start a Conversation

A new space popped up in your spaces list? Now you can check who added you before you open the space. Hover on the space contact card to see their name.

See See when you've been added to a new space

Don't have time to respond to a message you've seen straight away, but would like to respond at a later time? Now you can set a reminder for a specific message, at a time of your choosing.

See Message reminders

We've added more improvements to our space sections feature, with a quicker way to reorganize your sections in the spaces list.

We’ve improved the navigation to make it easier to find the dial pad. The dial pad remains in the floating action button, but other actions are removed. This means that for most people the floating action button becomes the dial pad button.

For people that use Call Park Retrieve (Webex Calling) or Call Pickup (Unified CM), accessing these options is easier as they are now available in the floating action button.

See Webex App | Call anyone with a phone number.

When your organization uses enhanced location information for emergency calls, the app can access and send network information for accurate locations to the E911 provider.

This depends on LLDP support and is supported with Redsky, Intrado or 9Line.

The calling dock (multi-call) window can be resized to a smaller area and the size is dynamic and scales for different calling users (single line, multi-line or multi-line with BLF) depending on the number of lines and number of calls.

When you have unread voicemails, you’ll see a counter on the Call Voicemail button on the calling tab.

When your organization has set up extensions for internal dialing, you can use the app to make calls using the internal numbers. These internal numbers are visible for people on their contact cards in the app.

We’ve made some changes to how agents sign in and sign out.

As an agent, the options to sign in or sign out are now separate buttons, they are no longer available in the drop down list.

For Webex Customer Experience Essentials as a supervisor, you can’t change the state for agents that you manage in queues until that agent has signed in.

See Webex App | Change your call queue status, Get started with Webex Customer Experience Essentials for Agents

This applies to Webex Customer Experience Essentials.

As an agent, when your administrator has configured a bounced call policy, if you miss a call, you'll receive a bounced call notification and your status is changed to unavailable. When your status is unavailable, calls are not routed to you.

Choose different ringtones for different call queues. Priority alerts allow you to set up a unique ringtone based on a predefined criteria in User Hub.

This helps you to be quickly notified when a specific number is calling you.

We've added support for the new Cisco AI Codec to improve call quality when you call anyone else with a Webex App account.

This applies to Webex Customer Experience Essentials.

As a supervisor when you monitor a call, if the agent requires intervention you can coach the agent directly without the customer hearing. Or you can barge into the call to join the agent and customer and provide tips or advice.

When you're part of a call pickup group, we've added enhancements to honor Do Not Disturb (DND) and added tone selection.

See Manage notifications for incoming calls

Great news if you're using Webex App on your iPad—it now supports USB-C external cameras. All you need is to be running iPadOS 17 or later, and you can hook up an external USB camera.

See Webex App | Use an external camera for calls or meetings on your iPad

Entry level cloud-based contact center solution, provides capabilities for agents and supervisors in Webex App.

Features for agents include:

• Set availability

• Join call queues

• View live queue statistics

• Multi call window for customer calls on Windows

• In-call screen pop that includes relevant customer information

Features for supervisors include:

• Agent monitoring

• Manage agents: change availability, sign in or sign out agents, join or unjoin agents in queue

• View realtime and historical statistics

See Get started with Webex Customer Experience Essentials for Agents, Get started with Webex Customer Experience Essentials for Supervisors. Activities=비디오 회의;Product=서비스 공급자용 Webex,Wholesale Route to Market (RTM)

When you make follow-up calls to customers, choose a suitable caller ID from a list of call queues your administrator has assigned to you.

We're renaming the multi call window to Calling dock. The window can now be docked to the edge of your screen to temporarily hide the window. You’re still notified when you have incoming calls or other notifications.

See Webex App | Manage all your phone calls in one place.

For calls using a public telephone network, this leverages audio intelligence to deliver a high fidelity audio for calls. All noise is removed and speech clarity is enhanced, to improve the quality of narrowband audio. This is enabled by default and applies to calling with Unified CM

We've added an option for your administrator to control if you see the record button as an option during your calls.

For calls using a public telephone network, this leverages audio intelligence to deliver a high fidelity audio for calls. All noise is removed and speech clarity is enhanced, to improve the quality of narrowband audio. This is enabled by default and applies to calling with Unified CM

When you make follow-up calls to customers, choose a suitable caller ID from a list of call queues, hunt groups, or caller IDs that your administrator has assigned to you.

See Webex App | Change your caller ID.

The feature leverages audio intelligence to deliver high fidelity audio for calls going over public phone network. Enhanced speech clarity is achieved by improving the quality of narrowband audio and removing all noise. The feature is enabled by default.

We will begin rolling the feature in a phased manner from February.

See Webex App | Manage HD Voice for external caller

When you’re part of a call pickup group, we’ve added an on-screen notification for when another phone is ringing in your call pickup group.

See Webex App | Pick up someone else's phone call

When you’re assigned a shared line, you can put a call on hold and another person can choose to resume that same call.

When you’re on a call with someone in a noisy environment, the noise is now removed by default. This allows you to focus on the conversation without worrying about turning on the setting.

This feature will be delivered in a phased approach. We will begin rolling it out from December.

One click to divert a call to voicemail and the line becomes available to make or receive new calls. Redirect incoming forwarded calls to your voicemail or the original caller's voicemail or send ongoing calls to voicemail. For shared lines, divert calls to the voicemail of the line owner.

The option to Decline in the call toast or Send call to voicemail in the more menu are only available when voicemail is configured on Unified CM.

Administrators must configure Enhanced Immediate Divert in Unified CM.

If you copy and paste a phone number that includes some common special characters, such as +,/,(,),- the app recognizes these and calls the phone number.

See Find people, spaces, messages, files, and devices

We’ve added access to the devices menu where you can connect to your device. When you connect to a device you’ll see the information in the multi call window.

See Connect to a device

When you stay signed in to the Webex App, your phone service remains connected. You won’t be prompted to sign in to your phone service.

Quickly access your voicemail and call history from the multi call window. We've added links to your voicemail and call history for Webex. If you're enabled for Microsoft Teams integration, the links bring you to Microsoft Teams.

See Manage all your phone calls in one place

When you make and receive calls using your mobile phone built-in dialer, use the app to do an attended transfer to someone. 해당 사용자에게 통화를 전송하는 이유를 알릴 수 있습니다.

Attended transfer will also be added to the Android in-call widget.

We’ve added the call queue status to the multi call window and you can join or leave a call queue from the multi call window.

보이스메일 메시지를 공유하고 회신하기 위한 추가 옵션을 추가했습니다. 보이스메일 메시지를 보낸 사용자에게 직접 회신합니다. 보이스메일 메시지를 수신한 모든 사람에게 회신합니다. 다른 사용자에게 메시지를 전달합니다.

You can sign in or sign out of a hunt group directly from the multi call window.

새로운 미팅 플랫폼!

새로운 미팅 플랫폼!

새로운 미팅 플랫폼!

As a host, use simultaneous interpretation to create language channels, invite interpreters, and assign them to languages. 통역사는 통역할 소스 언어를 선택하고, 통역 방향을 변경하며, 다음 통역사에게 통역을 넘깁니다.

Inactive interpreters can request that the active interpreter hand off to them.

See Simultaneous interpretation in Webex meetings, webinars and Personal Rooms

View meetings in your calendar list when messaging is unavailable in the app, this includes all active instant meetings, and Personal Room meetings. For ongoing meetings, you can see the join button and review the participant list.

We’ve improved the way you view your meetings on mobile. You can choose to just see the meetings that are connected to your Webex account or you can include the calendars that are on your device, for example your calendar app on Apple devices. These toggles are available at Settings > Calendar and they only hide or show the meetings, you’re not disconnected from your calendars.

새로운 미팅 플랫폼!

Create a space when you schedule a meeting or add a space when your meeting ends. Everyone invited can share files and collaborate before and after the meeting.

공유하고 있는 자료를 하이라이트하거나 가리키려면 화면 또는 응용프로그램 창에 직접 그립니다. 펜 또는 사라지는 잉크를 사용하면 몇 초 후에 흐려집니다. 선택적으로 다른 참가자가 공유된 콘텐츠에 주석을 달 수 있게 허용할 수도 있습니다.

새로운 미팅 플랫폼!

고유한 일회성 미팅 링크로 즉시 미팅을 시작합니다. 미팅을 예약하는 데 필요한 모든 단계 없이 미팅 링크를 발송하여 다른 사용자를 초대합니다.

미팅 탭에 Webex 미팅 시작이 나타나고, 기본 작업은 일회성 미팅 링크를 시작합니다. 드롭다운 목록을 클릭하여 개인 룸 미팅 시작을 선택할 수도 있습니다.

Your administrator configures the available options.

When you schedule a meeting, you can choose if you want to use a custom meeting password or a generated password. The custom password is validated to ensure it meets the criteria for a secure password.

See Webex App | Schedule a meeting from the meetings calendar.

Now you can upload up to 10 images to use as virtual backgrounds in your meetings. This is a big step up from the previous limit of three images. So go ahead and choose your favorite images to add some personal flair to your next meeting.

See Webex App | Use a virtual or blurred background in calls and meetings

새로운 미팅 플랫폼!

새로운 미팅 플랫폼!

You can schedule a meeting directly in the Webex App for web. The new layout includes basic settings and advanced settings. If your administrator has configured hybrid calendar, you can see invitees and their free or busy calendars.

See Webex App | Share content in a meeting

When somebody shares content, you’ll see more information on the type of content. For example, when the content shared is their screen, you’ll see Viewing [presenter name]’s screen or if it’s an application Viewing [presenter name]’s applications.

We've made some improvements to what you see on the Meetings tab. Your latest meeting is on top, this could be an ongoing meeting or one that's about to start. You can still scroll back to see previous meetings or scroll forward to see upcoming meetings.

새로운 미팅 플랫폼!

We’ve made some improvements to the wordings for settings available for auto admit. We’ve renamed Auto admit in the advanced settings to Join rules. There are other setting updates to make it clearer who the settings apply to and the corresponding admin settings in Control Hub are also updated. There are no functionality changes.

We've made some improvements to what you see on the Meetings tab. Your latest meeting is on top, this could be an ongoing meeting or one that's about to start. You can still scroll back to see previous meetings or scroll forward to see upcoming meetings.

When you have an all day event, in the Meetings tab you'll see it in a new All day section at the top. When you have more than one event, on iPhone and iPad, you can drag and move the separator up and down to view more or less all-day events. On Android, you can tap the arrow under All day to expand the view of all day events.

Create a more personal and engaging experience when you share content in a meeting. Turn on picture-in-picture so participants can see your video in a floating window when you share.

If you prefer to hide your video when you share, turn off picture-in-picture.

See Webex App | Hide the floating mini window when multitasking during a call or meeting

The beep provides confirmation that you muted or unmuted yourself. Only you can hear the sound. Not other meeting participants.

If you prefer, turn off the beep in Settings > Notifications > Meetings.

See Webex App | Turn off the beep you hear when you mute or unmute yourself

Control your self-view video during a meeting by using the VoiceOver screen reader. If you’re a keyboard user, use the F6 and arrow keys to focus on and then move your self-view video.

In an earlier release, we added the ability to respond to meeting invites in the meeting details page. With this update, you can respond in the Meetings tab. Long press a meeting to respond and choose Accept, Tentative, Decline.

Customers can now deploy Instant Connect in the same region as their operations in Europe and United Arab Emirates (UAE) markets.

참조: Webex Instant Connect.

The latest release of Instant Connect 1.52.0 is now available, this release includes enhancements and new features.

This release is a significant update to our Webex and Salesforce integration for Webex App. Salesforce users will be able to view their Webex Call History inside Salesforce. This allows users to review their past calls and missed call, and sign in to Salesforce with a single click. Additionally, we are making some improvements to the admin setup process that will make the Webex integration setup easier for Salesforce admins.

Previously, when you accessed Webex App Hub in the app, the App Hub website opened in your system browser. Now, App Hub opens directly in the app. You can do the following:

• Discover and explore apps and bots available in your organization and other public ones

• Search for apps and bots using categories or simply use the app name

• Try an app allowed by your administrator.

With the enhanced Asana Bot for Webex, you have a search option to find projects. You can create a task, update a ask, add a subtask, and mark complete. Get real time updates, and receive notifications when an assignee is updated or a comment is added all from Webex with Asana

To add a Box account and collaborate with Box content in the Webex App on desktop, users are now directed to the Box site in an external web browser to authenticate. The new behavior only applies to Mac and Windows Webex App versions and provides the following benefits:

• Organizations using Box Device Trust can use the Box ECM integration.
• Browser authentication provides a more secure and easier experience.
• Other forms of certificate-based authentication are supported if they can be executed from an external browser and do not require the embedded Webex browser.
• The number of sign-ins is significantly reduced.

As either an admin or user, you can sign in, create a record or incident, view a change task request, or hide the delete ticket option. Receive realtime updates, notifications, mark an incident as resolved or delete it, directly from Webex.

Automate your work. Use the bot to create tasks, get task details, and delete tasks. Receive alerts when a new task is created or when an existing task is updated.

Keep events and programs in Marketo synchronized with Webex webinar information using a new integration developed by Adobe Systems in conjunction with Cisco Webex. Now there's no need for marketing professionals to manually import and export webinar details and participant information in Marketo, which will improve marketing productivity by reducing turn around time and mistakes.

자세한 정보는 참조:

• Add Webex as a LaunchPoint Service

With the new enhanced Jira Cloud Bot for Webex, you can choose to Select a Project, Create an Issue, and Update Issues. Add a new comment from the bot on the issue, Assign the issue and Issue Preview Card all from within Webex.

Wrike is an online project management and work collaboration tool that is designed to provide full visibility and control over all your tasks and projects.

With the Wrike Bot for Webex, in Webex App you can create Projects, Folders. You will have the option to edit, or delete the folder using the Bot in Webex.