Webex套件中的新功能

我們增強了 User Hub 的說明體驗，使您能夠比以往更輕鬆地找到您要尋找的確切設定。

我們已改進登出 User Hub 時的體驗。

我們正在更新 User Hub使用者介面。「導覽」標籤行事歷 已變更為會議。

我們正在更新您從 User Hub 排定會議的方式，提供更多基本和進階設定，以及混合使用者的受邀者行事歷。我們將開始分階段推出，所以預計會在未來幾個星期內看到它。

請參閱從 User Hub 排定會議 獲取更多資訊。

未針對Webex優化的雙螢幕裝置現在可以從三種佈局中選擇。雙螢幕裝置包括：已進行內部註冊、透過SIP連線或使用「Cisco視訊與Microsoft Teams 之整合」連接的Cisco裝置。

如需有關版面配置選項的更多資訊，請參閱Cisco裝置的螢幕版面配置

第三方雙螢幕裝置保持不變，只有一個螢幕用於顯示視訊參加者，第二個螢幕保留用於內容。

我們已將 Vidcast 新增至應用程式的第一個欄位，您可直接存取您的 Vidcast 帳戶。直接從Webex應用程式與您的團隊共用您的視訊訊息。

您還可以從訊息撰寫區域建立視訊訊息，按一下錄製 視訊廣播。

使用唯一的一次性會議鏈結可立即開始會議。透過傳送會議鏈結邀請其他人加入，無需執行排定會議所需的所有步驟。

在「會議」標籤上，您將看到開始 Webex 會議；預設動作會開始一個一次性會議鏈結，您也可以按一下下拉式清單以選取開始個人會議室會議。

您的管理員會為您設定可用的選項。

重新組織您在導覽功能表中看到的內容，並更快地找到您關心的內容。將不常用的項目移至更多功能表，以獲得更乾淨的外觀。每當您重新開啟該應用程式時，該應用程式都會記住您的喜好設定。

您的預設標籤（例如傳訊、會議或通話）是固定的。

我們已將 Vidcast 新增至應用程式的第一個欄位，您可直接存取您的 Vidcast 帳戶。直接從Webex應用程式與您的團隊共用您的視訊訊息。

您還可以從訊息撰寫區域建立視訊訊息，按一下錄製 視訊廣播。

在平板電腦裝置上快速、輕鬆地登入您的Webex帳戶，而無需手動輸入密碼。

只需使用電話（在行動裝置上登入時）掃描登入螢幕上的QR 代碼，然後您就可以進入。

請參閱使用QR 代碼登入

在 43.11 發行版中，MSI 中的UpgradeCode 的值已更新為b9dca8e9-b3a9-419a-9d6f-9bc3557ee72c 。管理員可以使用 43.11 MSI 在 41.1 與 43.10 之間升級應用程式版本。對於 41.1 之前的版本，必須手動解除安裝這些版本。

如果您的車輛支援Android Auto 儀表板，請將Android 裝置連接到汽車，並使用Webex 應用程式在路上存取 Meetings 和通話。撥打和接聽音訊通話，或查看即將召開的會議的清單，然後加入純音訊通話。然後，您只需在汽車的觸控螢幕上按一下，即可靜音、取消靜音，以及離開會議或通話。

透過 AI 驅動的訊息改寫，增強和改善您與團隊的溝通及協作。AI Assistant 會分析您的訊息，並提供調整樣式、語氣和內容品質的選項，以協助您更有效地溝通。

Webex for Government 不支援此功能。

請參閱Webex應用程式| 使用 AI Assistant 改寫您的訊息。

當您忙碌時，或者您不在辦公室時，趕上所有空間和線索可能具有挑戰性。AI Assistant 會產生空間和討論串摘要，協助您快速補上空間中錯過的訊息和對話。隨時了解決策、關鍵點，並隨時了解討論。

Webex for Government 不支援此功能。

請參閱Webex應用程式| 產生空間摘要， Webex應用程式| 總結您的訊息串。

透過訊息翻譯，打破溝通障礙，促進更有效的對話。選取您的偏好語言，然後選擇即時翻譯空間中的所有訊息或翻譯個別訊息。

Webex for Government 不支援此功能。

請參閱Webex應用程式| 翻譯空間中的訊息。

有時您想要傳送訊息，但時機不太對。太早、太晚，或者最好在幾天后傳送。使用稍後傳送選項，您可以計劃和組織您的訊息在您想要的時間傳送。

透過貪睡提醒，始終掌控您的工作。只需按幾下，您就可以將提醒推遲，確保您在稍後、更方便的時間收到另一個通知。請參閱Webex應用程式| 訊息提醒 獲取更多資訊。

只需按一下各自的圖示，即可輕鬆移除訊息提醒、釘选和標記的訊息。請參閱Webex應用程式| 標記重要訊息 和Webex應用程式| 在空間中訂選訊息 獲取更多資訊。

我們將在Webex應用程式中新增新的訊息傳遞選項。現在，您可以透過全域和內容相關式動作按鈕向一組人員傳送訊息，而無需先定義新空間。在您傳送訊息後，此應用程式會為您建立空間。

請參閱開始對話

空間清單中是否彈出了新空間？現在您可以在開啟空間之前檢查誰將您新增。將滑鼠移至空間聯絡人名片上可查看其姓名。

請參閱查看您何時被新增至新空間

Don't have time to respond to a message you've seen straight away, but would like to respond at a later time? Now you can set a reminder for a specific message, at a time of your choosing.

See Message reminders

We've added more improvements to our space sections feature, with a quicker way to reorganize your sections in the spaces list.

We’ve improved the navigation to make it easier to find the dial pad. The dial pad remains in the floating action button, but other actions are removed. This means that for most people the floating action button becomes the dial pad button.

For people that use Call Park Retrieve (Webex Calling) or Call Pickup (Unified CM), accessing these options is easier as they are now available in the floating action button.

See Webex App | Call anyone with a phone number.

When your organization uses enhanced location information for emergency calls, the app can access and send network information for accurate locations to the E911 provider.

This depends on LLDP support and is supported with Redsky, Intrado or 9Line.

The calling dock (multi-call) window can be resized to a smaller area and the size is dynamic and scales for different calling users (single line, multi-line or multi-line with BLF) depending on the number of lines and number of calls.

When you have unread voicemails, you’ll see a counter on the Call Voicemail button on the calling tab.

When your organization has set up extensions for internal dialing, you can use the app to make calls using the internal numbers. These internal numbers are visible for people on their contact cards in the app.

We’ve made some changes to how agents sign in and sign out.

As an agent, the options to sign in or sign out are now separate buttons, they are no longer available in the drop down list.

For Webex Customer Experience Essentials as a supervisor, you can’t change the state for agents that you manage in queues until that agent has signed in.

See Webex App | Change your call queue status, Get started with Webex Customer Experience Essentials for Agents

This applies to Webex Customer Experience Essentials.

As an agent, when your administrator has configured a bounced call policy, if you miss a call, you'll receive a bounced call notification and your status is changed to unavailable. When your status is unavailable, calls are not routed to you.

Choose different ringtones for different call queues. Priority alerts allow you to set up a unique ringtone based on a predefined criteria in User Hub.

This helps you to be quickly notified when a specific number is calling you.

We've added support for the new Cisco AI Codec to improve call quality when you call anyone else with a Webex App account.

This applies to Webex Customer Experience Essentials.

As a supervisor when you monitor a call, if the agent requires intervention you can coach the agent directly without the customer hearing. Or you can barge into the call to join the agent and customer and provide tips or advice.

When you're part of a call pickup group, we've added enhancements to honor Do Not Disturb (DND) and added tone selection.

See Manage notifications for incoming calls

Great news if you're using Webex App on your iPad—it now supports USB-C external cameras. All you need is to be running iPadOS 17 or later, and you can hook up an external USB camera.

See Webex App | Use an external camera for calls or meetings on your iPad

Entry level cloud-based contact center solution, provides capabilities for agents and supervisors in Webex App.

Features for agents include:

• Set availability

• Join call queues

• View live queue statistics

• Multi call window for customer calls on Windows

• In-call screen pop that includes relevant customer information

Features for supervisors include:

• Agent monitoring

• Manage agents: change availability, sign in or sign out agents, join or unjoin agents in queue

• View realtime and historical statistics

See Get started with Webex Customer Experience Essentials for Agents, Get started with Webex Customer Experience Essentials for Supervisors.Webex Customer Experience Essentials

When you make follow-up calls to customers, choose a suitable caller ID from a list of call queues your administrator has assigned to you.

We're renaming the multi call window to Calling dock. The window can now be docked to the edge of your screen to temporarily hide the window. You’re still notified when you have incoming calls or other notifications.

See Webex App | Manage all your phone calls in one place.

For calls using a public telephone network, this leverages audio intelligence to deliver a high fidelity audio for calls. All noise is removed and speech clarity is enhanced, to improve the quality of narrowband audio. This is enabled by default and applies to calling with Unified CM

We've added an option for your administrator to control if you see the record button as an option during your calls.

For calls using a public telephone network, this leverages audio intelligence to deliver a high fidelity audio for calls. All noise is removed and speech clarity is enhanced, to improve the quality of narrowband audio. This is enabled by default and applies to calling with Unified CM

When you make follow-up calls to customers, choose a suitable caller ID from a list of call queues, hunt groups, or caller IDs that your administrator has assigned to you.

See Webex App | Change your caller ID.

The feature leverages audio intelligence to deliver high fidelity audio for calls going over public phone network. Enhanced speech clarity is achieved by improving the quality of narrowband audio and removing all noise. The feature is enabled by default.

We will begin rolling the feature in a phased manner from February.

See Webex App | Manage HD Voice for external caller

When you’re part of a call pickup group, we’ve added an on-screen notification for when another phone is ringing in your call pickup group.

See Webex App | Pick up someone else's phone call

When you’re assigned a shared line, you can put a call on hold and another person can choose to resume that same call.

When you’re on a call with someone in a noisy environment, the noise is now removed by default. This allows you to focus on the conversation without worrying about turning on the setting.

This feature will be delivered in a phased approach. We will begin rolling it out from December.

One click to divert a call to voicemail and the line becomes available to make or receive new calls. Redirect incoming forwarded calls to your voicemail or the original caller's voicemail or send ongoing calls to voicemail. For shared lines, divert calls to the voicemail of the line owner.

The option to Decline in the call toast or Send call to voicemail in the more menu are only available when voicemail is configured on Unified CM.

Administrators must configure Enhanced Immediate Divert in Unified CM.

If you copy and paste a phone number that includes some common special characters, such as +,/,(,),- the app recognizes these and calls the phone number.

See Find people, spaces, messages, files, and devices

We’ve added access to the devices menu where you can connect to your device. When you connect to a device you’ll see the information in the multi call window.

See Connect to a device

When you stay signed in to the Webex App, your phone service remains connected. You won’t be prompted to sign in to your phone service.

Quickly access your voicemail and call history from the multi call window. We've added links to your voicemail and call history for Webex. If you're enabled for Microsoft Teams integration, the links bring you to Microsoft Teams.

See Manage all your phone calls in one place

When you make and receive calls using your mobile phone built-in dialer, use the app to do an attended transfer to someone. 您可以讓該人員知道為何要將通話轉接給他們。

Attended transfer will also be added to the Android in-call widget.

We’ve added the call queue status to the multi call window and you can join or leave a call queue from the multi call window.

我們新增了更多選項，可用來共用和回覆語音信箱留言。直接回覆傳送語音信箱留言給您的人員。回覆收到語音信箱留言的所有人員。將訊息轉寄給其他人。

You can sign in or sign out of a hunt group directly from the multi call window.

新的 Meetings 平台！

新的 Meetings 平台！

新的 Meetings 平台！

As a host, use simultaneous interpretation to create language channels, invite interpreters, and assign them to languages. 口譯人員可以選擇口譯的來源語言、變更口譯方向，並將口譯工作交給下一位口譯人員。

Inactive interpreters can request that the active interpreter hand off to them.

See Simultaneous interpretation in Webex meetings, webinars and Personal Rooms

View meetings in your calendar list when messaging is unavailable in the app, this includes all active instant meetings, and Personal Room meetings. For ongoing meetings, you can see the join button and review the participant list.

We’ve improved the way you view your meetings on mobile. You can choose to just see the meetings that are connected to your Webex account or you can include the calendars that are on your device, for example your calendar app on Apple devices. These toggles are available at Settings > Calendar and they only hide or show the meetings, you’re not disconnected from your calendars.

新的 Meetings 平台！

Create a space when you schedule a meeting or add a space when your meeting ends. Everyone invited can share files and collaborate before and after the meeting.

如果要突顯或指出您分享的內容，可以直接在螢幕或應用程式視窗上畫出來。您可以使用畫筆，或幾秒後消失的隱形墨水。您也可以選擇允許其他參加者在共用內容上加入註解。

新的 Meetings 平台！

使用唯一的一次性會議鏈結可立即開始會議。透過傳送會議鏈結邀請其他人加入，無需執行排定會議所需的所有步驟。

在「會議」標籤上，您將看到開始 Webex 會議；預設動作會開始一個一次性會議鏈結，您也可以按一下下拉式清單以選取開始個人會議室會議。

Your administrator configures the available options.

When you schedule a meeting, you can choose if you want to use a custom meeting password or a generated password. The custom password is validated to ensure it meets the criteria for a secure password.

See Webex App | Schedule a meeting from the meetings calendar.

Now you can upload up to 10 images to use as virtual backgrounds in your meetings. This is a big step up from the previous limit of three images. So go ahead and choose your favorite images to add some personal flair to your next meeting.

See Webex App | Use a virtual or blurred background in calls and meetings

新的 Meetings 平台！

新的 Meetings 平台！

You can schedule a meeting directly in the Webex App for web. The new layout includes basic settings and advanced settings. If your administrator has configured hybrid calendar, you can see invitees and their free or busy calendars.

See Webex App | Share content in a meeting

When somebody shares content, you’ll see more information on the type of content. For example, when the content shared is their screen, you’ll see Viewing [presenter name]’s screen or if it’s an application Viewing [presenter name]’s applications.

We've made some improvements to what you see on the Meetings tab. Your latest meeting is on top, this could be an ongoing meeting or one that's about to start. You can still scroll back to see previous meetings or scroll forward to see upcoming meetings.

新的 Meetings 平台！

We’ve made some improvements to the wordings for settings available for auto admit. We’ve renamed Auto admit in the advanced settings to Join rules. There are other setting updates to make it clearer who the settings apply to and the corresponding admin settings in Control Hub are also updated. There are no functionality changes.

We've made some improvements to what you see on the Meetings tab. Your latest meeting is on top, this could be an ongoing meeting or one that's about to start. You can still scroll back to see previous meetings or scroll forward to see upcoming meetings.

When you have an all day event, in the Meetings tab you'll see it in a new All day section at the top. When you have more than one event, on iPhone and iPad, you can drag and move the separator up and down to view more or less all-day events. On Android, you can tap the arrow under All day to expand the view of all day events.

Create a more personal and engaging experience when you share content in a meeting. Turn on picture-in-picture so participants can see your video in a floating window when you share.

If you prefer to hide your video when you share, turn off picture-in-picture.

See Webex App | Hide the floating mini window when multitasking during a call or meeting

The beep provides confirmation that you muted or unmuted yourself. Only you can hear the sound. Not other meeting participants.

If you prefer, turn off the beep in Settings > Notifications > Meetings.

See Webex App | Turn off the beep you hear when you mute or unmute yourself

Control your self-view video during a meeting by using the VoiceOver screen reader. If you’re a keyboard user, use the F6 and arrow keys to focus on and then move your self-view video.

In an earlier release, we added the ability to respond to meeting invites in the meeting details page. With this update, you can respond in the Meetings tab. Long press a meeting to respond and choose Accept, Tentative, Decline.

Customers can now deploy Instant Connect in the same region as their operations in Europe and United Arab Emirates (UAE) markets.

請參閱 Webex Instant Connect。

The latest release of Instant Connect 1.52.0 is now available, this release includes enhancements and new features.

This release is a significant update to our Webex and Salesforce integration for Webex App. Salesforce users will be able to view their Webex Call History inside Salesforce. This allows users to review their past calls and missed call, and sign in to Salesforce with a single click. Additionally, we are making some improvements to the admin setup process that will make the Webex integration setup easier for Salesforce admins.

Previously, when you accessed Webex App Hub in the app, the App Hub website opened in your system browser. Now, App Hub opens directly in the app. You can do the following:

• Discover and explore apps and bots available in your organization and other public ones

• Search for apps and bots using categories or simply use the app name

• Try an app allowed by your administrator.

With the enhanced Asana Bot for Webex, you have a search option to find projects. You can create a task, update a ask, add a subtask, and mark complete. Get real time updates, and receive notifications when an assignee is updated or a comment is added all from Webex with Asana

To add a Box account and collaborate with Box content in the Webex App on desktop, users are now directed to the Box site in an external web browser to authenticate. The new behavior only applies to Mac and Windows Webex App versions and provides the following benefits:

• Organizations using Box Device Trust can use the Box ECM integration.
• Browser authentication provides a more secure and easier experience.
• Other forms of certificate-based authentication are supported if they can be executed from an external browser and do not require the embedded Webex browser.
• The number of sign-ins is significantly reduced.

As either an admin or user, you can sign in, create a record or incident, view a change task request, or hide the delete ticket option. Receive realtime updates, notifications, mark an incident as resolved or delete it, directly from Webex.

Automate your work. Use the bot to create tasks, get task details, and delete tasks. Receive alerts when a new task is created or when an existing task is updated.

Keep events and programs in Marketo synchronized with Webex webinar information using a new integration developed by Adobe Systems in conjunction with Cisco Webex. Now there's no need for marketing professionals to manually import and export webinar details and participant information in Marketo, which will improve marketing productivity by reducing turn around time and mistakes.

如需相關資訊，請參閱：

• Add Webex as a LaunchPoint Service

With the new enhanced Jira Cloud Bot for Webex, you can choose to Select a Project, Create an Issue, and Update Issues. Add a new comment from the bot on the issue, Assign the issue and Issue Preview Card all from within Webex.

Wrike is an online project management and work collaboration tool that is designed to provide full visibility and control over all your tasks and projects.

With the Wrike Bot for Webex, in Webex App you can create Projects, Folders. You will have the option to edit, or delete the folder using the Bot in Webex.