Webex App support policy
Webex App support policy provides a clear roadmap of scheduled releases and supported app versions.
Channels
The two channels available for Webex App desktop updates are:
- Latest (monthly releases)
- Slow (releases every 4 months) —This option is only available on request. If you want to request access to slow channel (cadence) for Webex App updates for your organization, reach out to your Cisco representative or Cisco support.
Deferral settings are available for both channels. For more information, see Webex App desktop update controls.
Schedule for releases
The latest channel version is released typically on the first Tuesday of each calendar month.
The slow channel version is released typically on the last Tuesday of the dedicated Slow channel month. The dedicated months for Slow channel releases are February, June, and October.
The releases roll out gradually over 7 days.
For security updates or significant bugs, a patch typically rolls out over three days.
Versions supported
To ensure a high level of security and access to the latest features, Webex enforces a limited lifespan for its desktop clients. It mandates a new minimum version every four months.
End of Support
End of Support means that we’ll stop releasing patches for this version, and technical support teams will no longer support that version.
Webex App supports the latest two versions per channel (n and n-1).
For example, in September the Latest channel supports 44.9 and 44.8, and the Slow channel supports 44.6 and 44.2.
Versions older than the minimum supported version will continue to function until they reach their End of Life date, typically nine months after initial release.
Latest channel
We encourage all customers to stay on the latest release whenever possible.
| Version | Released | End of Life (Warning) | End of Life |
| 44.11 (current) | November 2024 | - | - |
| 44.10 | October 2024 | July 2025 | August 2025 |
| 44.9 | September 2024 | June 2025 | July 2025 |
| 44.8 | August 2024 | May 2025 | June 2025 |
| 44.7 | July 2024 | April 2025 | May 2025 |
| 44.6 | June 2024 | March 2025 | April 2025 |
| 44.5 | May 2024 | February 2025 | March 2025 |
| 44.4 | April 2024 | January 2025 | February 2025 |
| 44.3 | March 2024 | December 2024 | January 2025 |
| 44.2 | February 2024 | November 2024 | December 3, 2024 |
| 44.1 | January 2024 | October 2024 | November 12, 2024 |
| 43.12 | December 2023 | September 2024 | October 8, 2024 |
| 43.11 | November 2023 | August 2024 | September 17, 2024 |
| 43.10 | October 2023 | July 2024 | September 17, 2024 |
| 43.9 | September 2023 | June 2024 | July 30, 2024 |
| 43.8 | August 2023 | May 2024 | June 25, 2024 |
| 43.7 | July 2023 | April 2024 | June 5, 2024 |
| 43.6 | June 2023 | April 2024 | June 5, 2024 |
| 43.5 | May 2023 | April 2024 | June 5, 2024 |
| 43.4 | April 2023 | April 2024 | June 5, 2024 |
| 43.3 | March 2023 | April 2024 | June 5, 2024 |
| 43.2 | February 2023 | April 2024 | June 5, 2024 |
| 43.1 | January 2023 | April 2024 | June 5, 2024 |
| 42.12 | December 2022 | April 2024 | June 5, 2024 |
| 42.11 | November 2022 | April 2024 | June 5, 2024 |
| 42.10 | October 2022 | April 2024 | June 5, 2024 |
| 42.9 and older | September 2022 | November 2022 | June 5, 2024 |
Slow channel
| Version | Released | End of Life (Warning) | End of Life |
| 44.10 (current) | October 2024 | July 2025 | August 2025 |
| 44.6 | June 2024 | March 2025 | April 2025 |
| 44.2 | February 2024 | November 2024 | December 3, 2024 |
| 43.10 | October 2023 | July 2024 | September 17, 2024 |
| 43.6 | June 2023 | April 2024 | June 5, 2024 |
| 43.2 and older | February 2023 | April 2023 | June 5, 2024 |
End of Life means that this version will be blocked from use, and technical support teams won’t support that version.
- You'll be encouraged to update your app to the latest version approximately 30 days
before the End of Life.
- If you attempt to use Webex App after the End of Life, you’ll see this prompt, and the
app will become unusable. You will need to upgrade to a supported version before you can
join meetings, make calls, send messages, or use other features.
VDI environments
Webex App operating in VDI mode will not provide warnings or lock out users running unsupported versions. Administrators should ensure that the Webex App is consistently updated to a supported version.
Regularly updating the Webex App in VDI mode is crucial for maintaining security and optimizing the user experience.
Schedule for releases
Webex App for mobile releases typically on the first Tuesday of each calendar month. The releases roll out gradually over 14 days.
Slow channel doesn’t apply to mobile apps. To manage the versions on devices, use MDM solution. For more information, see here.
Versions supported
To ensure a high level of security and access to the latest features, Webex enforces a limited lifespan for its mobile clients.
- We recommend using the latest versions of the apps that are available on the iOS and Android app stores.
- If customers are on a version of the app that is more than three months old, they may be forced to sign out of the app if they don’t upgrade to the latest version.
OS requirements
- We support the two latest major releases of iOS and iPadOS.
- iOS 16 and later and iPadOS 16 and later
- We support the five latest major releases of Android.
- Webex App will not be supported on Android 10 from March 2025.
- Customers running an unsupported OS won’t get Webex App updates from the app store. After three months, they may be signed out of the mobile app.
- Ensure that your device supports the latest OS.
New OS releases
We aim to support the new OS from the day of release. Any limitations are included in the release notes.
We proactively monitor upcoming iOS and Android versions and validate Webex App for compatibility with OS Beta releases. We make our best effort to address any blocking issues or incompatibilities discovered during testing.
Example: iOS 18 is planned to release in September 2024. We validate the current version of Webex App (iOS) for compatibility with iOS 18 Beta versions. If we discover blocking issues, they're fixed and released in an updated version of Webex App (iOS) before the iOS 18 GA release date. If there are no blocking issues, the current Webex App version is considered compatible with iOS 18.
Once a new OS version is officially released, we validate the latest version of Webex App on the newly released version of the OS. Any issues we discover are addressed as part of the next regular feature or maintenance Webex App release.
Example: iOS 17 released in September 2023. Webex App for iOS is validated on iOS 17 GA version and designated as supporting iOS 17.
Webex App and Webex Meetings mobile app
Customers who migrate to the Webex Suite meeting platform joins meetings on the Webex App. However, customers not on the Webex Suite meeting platform will continue to use the Webex Meetings mobile app to join meetings or webinars.
Mobile users need Webex Meetings app for iOS or Webex Meetings app for Android to join webinars and to join meetings that aren't hosted on the Webex Suite meeting platform. These can’t be joined from the Webex App mobile app.
