The multi call window is only supported on Windows, Mac support is on the roadmap.

The following calling features are currently only available if you're set up with Unified CM: line status, barge, and privacy.

The watchlist feature is only available for Webex Calling and Webex for Service Providers.

Find out what calling service you have.

Use the quick call window
1

In the app header, click your profile picture, go to Settings > Calling > Multi Call window.

2

Choose one or both of the available options to turn on the Multi Call window:

  • Check the Turn on Multi Call window check box.
  • To use a keyboard shortcut, check the Use Ctrl + Shift + X to toggle Multi Call window on or off check box.
3

Under Windows settings, check the Keep Multi Call window in front check box.

4

Under Incoming calls, choose one of the following options:

  • Select Bring Multi Call window to front on incoming call.
  • Select Use default call notification.
5

Click Save.

Before you begin:

You must be set up with Unified CM to see your line status. Find out what calling service you have.

When you manage multiple lines or you share lines with coworkers, make use of our color-coded line status. At a glance, you can tell what's going on with all of your lines:

  • Flashing amber quick call indicator when a call is incoming.—a call is coming in
  • Solid amber quick call indicator when you're on a call.—you're on a call
  • Solid green quick call indicator when the line is free.—a line is free
  • Solid red quick call indicator when line is in use.—a line is in use by someone else

When you start using the multi call window, privacy is automatically turned on. That means that if you share a line with other people, others won't be able to see when you're using that line. It also means others won't be able to barge into a call on that line. You can always turn that setting off at any time.

Before you begin

You must be set up with Unified CM to use the privacy setting. Find out what calling service you have.

From your multi call window, scroll to the bottom and toggle off the Privacy setting.

1

From your multi call window, click ConnectConnect to device.

2

Search for a device, or choose from the recent device list.

When you make a phone call, the call goes through your primary line, by default. If you have multiple lines, you can choose which line to use for certain calls.

1

From the bottom of the multi call window, select the drop-down arrow and choose the line you want to use for your call.

2

Choose one of the following options:

  • From the Search field at the top of your window, enter the name or number of the person you want to call.
  • From the dial pad at the top of your window, enter the number of the person you want to call.

Suddenly have some background noise during a call that you don't want the other person to hear? Just mute yourself and then when the distraction is over, unmute yourself to resume your conversation.

Go to the line you're using and click MuteMute button.

You know you're muted when the icon turns red.

While you're on a phone call with someone, you can put them on hold so that you can make or answer another call or get more information.

1

Go to the line you're using and then click HoldPause button.

2

To go back to your held call, select Resume.

When you're on a phone call with someone, you can share your whole screen or just certain applications. That way, people can see what's being talked about. Webex App suppresses notifications for incoming messages or calls when you're sharing your screen or application.

1

From the line you're using, click More and then select ShareShare screen.

2

Follow the desktop steps outlined in Share your screen in a phone call.

When you’re on a phone call, you can pull someone else into the conversation without having to schedule a meeting. Webex App is video capable, so you can share your video when you initiate the conference call with someone who's also using Webex.

1

From the line you're using, click More and then click Conference

2

Enter a number or a name and then choose whether you want to make it an Audio or Video call.

3

Select to join the two phone calls.

If you're part of a call park group, you can park an ongoing call. When you park a call, the call gets assigned a parked number that's not your phone number. You can then use that parked number to retrieve the call from another device. Or you can share the number with people in a different department so that one of them can retrieve the call from their own device.

Before you begin

Your administrator must make you a member of a call park group.

From the line that you want to park, click More, select Call park, and then follow the desktop steps outlined in Park a call.

Anytime a shared line is in use, you can barge in to that call. That is, unless someone has turned on privacy for that line.

Before you begin

You must be set up with Unified CM to be able to barge into a call. Find out what calling service you have.

When a shared line is in use, click BargeBarge button to join the active call.

After barging in to the call, you can mute yourself, put the call on hold, and of course leave the call when you're done.

When you're on a phone call, you can transfer that call to someone else and if you'd like, let that person know why you're transferring the call to them.

1

From the line that you're using, click TransferForward call button..

2

Enter the name or number of the person you want to transfer the call to and then choose one of the following options:

  • Transfer now(also known as blind transfer)—transfer the call right away.
  • Consult first—chat with the person on the receiving end of the transfer and then click Complete transfer.

When you record a phone call, your main call window opens, where you can then manage your recording. Your administrator determines how much control you have over recording your calls. Depending on your setup, your incoming and outgoing calls may be recorded automatically, or you may be able to decide which calls you want to record. You're presented with a visual indicator letting you know when a call is being recorded.

Choose the line you want to record, click , and then follow the desktop steps outlined in Record your phone calls.

You can tell if a line has a voice message.

Click voicemail and then follow the desktop steps outlined in Listen to or read your voice messages.


 

If you're enabled for Microsoft Teams integration, the link brings you to Microsoft Teams.

You can tell if a line has any missed calls.

Click missed calls missed call indicator and then follow the desktop steps outlined in View call history.


 

If you're enabled for Microsoft Teams integration, the missed calls link brings you to Microsoft Teams.


 

This applies to Webex Calling and Webex hosted by a Service Provider

For Webex hosted by a Service Provider, your administrator must enable direct call pickup for you.

Your administrator must ensure that members have been added to your Busy Lamp Field (BLF) list to monitor.

In the Watchlist you'll see a list of people in your BLF list and can monitor their availability. If someone in your list has an incoming call, you have the option to pickup the call on their behalf. You can check if someone is available before you transfer a call to them.

This applies to Webex Calling.

When you're a member of a call pickup group, you can receive a call pickup notification in the multi call window that a group member has an incoming call. You'll see the pickup group information in the notification.

Click Pick up to answer the call.

This applies to Webex Calling and Calling hosted by a Service Provider

When your administrator makes you a member of a call queue, you can check and change your call queue status in the multi call window.

1

On the top of the multi call window, click on queues.

2

From the dropdown choose the status for your call queues:

  • Signed In—You're signed in, but you're not ready to receive calls.

  • Signed out—You're signed out and won't receive calls.

  • Available—You're ready to receive calls.

  • Unavailable—You're not available to receive calls.

  • Wrapping up—You're near the end of your shift but you can still receive calls.

3

Join or unjoin a queue by toggling the queue status to on or off.

You must be set up with Unified CM to see your line status. Find out what calling service you have.

If your administrator has set you up to be a member of a hunt group, you're notified when a call comes into that hunt group number. Depending on how your administrator sets up the hunt group, you may be automatically signed out of a hunt group if you miss a call. If that's the case, you'll need to sign back in to answer other calls.

On the top of the multi call window, click the hunt group button to On to sign in.