Get started with Webex Go

Webex Go is an add-on service to Webex Calling. You can get started with Webex Go using two deployment options and with the with the new and the existing numbers available to Webex Calling customers.

  • Webex Go BYOD – Extend users fixed business number (extension or DID) by adding an eSIM and second line on their personal mobile phone.

  • Webex Go Mobile Operator – Replace a user’s fixed business line with a company provided wireless number and plan (PSTN replacement).

If you're a partner looking to trial Webex Go, you need CCEP to add the trial licenses. Reach out to your Cisco account representative to get started. If you're a customer looking to trial Webex Go, request your administrator to get your Webex partner to enable the Webex Go BYOD or Webex Go Mobile Operator SKU through trial or CCW entitlement.

Webex Go BYOD integrates Webex Calling with users’ personal mobile device and adds the business phone number as a second line through eSIM to the device. It enables users to manage both personal and business communications on a single mobile device. Users can make and receive business calls with their exiting Webex Calling fixed business number (DID or extension) and take advantage of the enterprise-grade calling features, like compliant call recording without a need for a separate app—all while keeping their personal phone number separate from their business number.

Start Webex Go trial for an existing Webex Calling customer

  1. From the partner view in https://admin.webex.com, go to Customers.

  2. Select the customer who wants to start Webex Go trial.

  3. Click + sign next to Trial, under Subscriptions.

  4. Select Webex Go under Trial Services.

    Webex Go BYOD is available only for customers in the US, UK, and France. Webex Go Mobile Operator is only available in the US for AT&T Business wireless CRU plan subscribers.

  5. Enter the required number of trial licenses and trial duration.

    Trial services screen in Control Hub.
Start Webex Go trial for a new Webex Calling customer

  1. From the partner view in https://admin.webex.com, go to Customers, and then click Start Trial.

  2. On the Start New Trial page, fill out the customer's company name, administrator email, and business vertical. If you can't find the exact business vertical of the company, then select the next best option.

    Webex Go BYOD is available only for customers in the US, UK, and France. Webex Go Mobile Operator is only available in the US for AT&T Business wireless CRU plan subscribers.

  3. Choose a country from the Country for determining data residency region drop-down list. This information helps choose the appropriate region to store your customer's data.

  4. Acknowledge that the customer is in a supported location for Webex services. When you're ready, click Next.

  5. Choose the Trial Services for the new customer trial, and then click Save.

    Webex Go is selected by default at the time of trial creation and the license count is same as that of the parent Webex Calling license.

    Trial services screen in Control Hub.

  6. On the Trial Added page, click Yes if you wish to set up the services for the customer else click No to set up later.

    You can activate Webex Go as part of the First Time Setup Wizard (FTSW) or activation can be deferred and completed later from Control Hub.

  7. Follow the Setup customer flow to provision the services in the subscription.

Add Webex Go to an Active Trial Subscription

  1. From the partner view in https://admin.webex.com, go to Customers.

  2. Select the customer for who the trial needs to be updated .

  3. Click the Edit next to Trial.

  4. Select Webex Go under Trial Services.

  5. Enter the required number of trial licenses and trial duration.

Webex Go license management

Once the licenses (paid or trial) are successfully added, they show up under License Summary for the Account.

  1. Sign in to Control Hub at https://admin.webex.com.

  2. Click Account → Subscriptions.

Webex Go Mobile Operator enables administrators to add a mobile number and assign it as the Webex Calling subscribers primary identity, replacing the need to have a fixed business number.

AT&T Business wireless is the first mobile operator to support Webex Go Mobile Operator. Webex Go with AT&T allows users to use their company-provided AT&T wireless number as their Webex Calling primary number and across all Webex devices that are provisioned for them. It enables a built-in Webex Calling experience on their corporate-provided mobile phone.

Customers need to purchase or make sure their Webex organization is entitled for the following:

  • From your Webex partner:

    • Webex Suite/Calling Professional License

    • Webex Go Mobile Operator add-on SKU (A-Webex-Go-M-C)

  • From AT&T Business:

    • AT&T wireless CRU plan and number

    • AT&T Cloud Voice for Webex Bolt-on/SoC (ACVWebxGo) enabled and activated in Control Hub

Prerequisites for mobile operator

  • Requires a supported mobile operator plan that supports Webex Go mobile operator.

  • Organizations need a Webex Go mobile operator add-on SKU (A-Webex-Go-M-C).

  • A mobile number must be assigned to Webex Calling subscriber through the Control Hub. Refer to Provision Webex Go for more information.

  • Wi-Fi Calling must be enabled on the Mobile Number (MNO requirement)

    [Settings → Cellular → Mobile Number → Wi-Fi Calling (ON)]

The Webex Go Mobile Operator trial is currently only available to existing and new Webex Calling customers in the U.S. and requires an AT&T wireless corporate responsible plan and number.
Order Webex Go Mobile Operator

Follow the normal purchasing path through Cisco Commerce Workspace (CCW) for Webex Calling add-ons.

Although the new Webex Go Mobile Operator add-on license has a list price of $5, Webex by Cisco and AT&T are offering a 100% purchasing adjustment so that no additional cost is incurred.

Before you begin

  • Customers must have a fully provisioned Webex org with Webex Suite / Professional Calling License.
  • Customers must have a provisioned PSTN number for the main location.
  • Customers must have the Webex Calling add-on SKU, Webex Go Mobile Operator (A-Webex-Go- M-C), entitled with a trial or purchased through Cisco Commerce Workspace (CCW) for their company’s Webex org.
  • Organizations must have their subscription/licenses entitled with Webex Go Mobile Operator in order for their administrator to have the ability to provision and assign mobile number type to their Webex Calling subscribers.
1

Select Webex Go Mobile (A-Webex-Go-M-C).

2

Click Apply Credits.

3

Select Credits.

4

Enter QTY and Duration.

5

Click Done.

6

Attach the Webex Go Mobile Operator-AT&T Guardrail document.

What to do next

Webex admin: Request mobile numbers to be added to the Control Hub for specific location with the correct company mobile business account number. Once authenticated by mobile operator, numbers are added to the number inventory in Control Hub and activated with the required mobile operator bolt-on or service operations code (AT&T Cloud Voice for Webex Go – ACVWebxGO).

AT&T: Reach out to your authorized AT&T dealer or AT&T sales representative to purchase additional AT&T Business CRU plans or make sure your AT&T Business CRU mobile plans qualify for the new AT&T Cloud Voice for Webex Go SoC (ACVWebxGo).

Start Webex Go trial for an existing Webex Calling customer

  1. From the partner view in https://admin.webex.com, go to Customers.

  2. Select the customer who wants to start Webex Go trial.

  3. Click + sign next to Trial, under Subscriptions.

  4. Select Webex Go under Trial Services.

    Webex Go BYOD is available only for customers in the US, UK, and France. Webex Go Mobile Operator is only available in the US for AT&T Business wireless CRU plan subscribers.

  5. Enter the required number of trial licenses and trial duration.

    Trial services screen in Control Hub.
Start Webex Go trial for a new Webex Calling customer

  1. From the partner view in https://admin.webex.com, go to Customers, and then click Start Trial.

  2. On the Start New Trial page, fill out the customer's company name, administrator email, and business vertical. If you can't find the exact business vertical of the company, then select the next best option.

    Webex Go BYOD is available only for customers in the US, UK, and France. Webex Go Mobile Operator is only available in the US for AT&T Business wireless CRU plan subscribers.

  3. Choose a country from the Country for determining data residency region drop-down list. This information helps choose the appropriate region to store your customer's data.

  4. Acknowledge that the customer is in a supported location for Webex services. When you're ready, click Next.

  5. Choose the Trial Services for the new customer trial, and then click Save.

    Webex Go is selected by default at the time of trial creation and the license count is same as that of the parent Webex Calling license.

    Trial services screen in Control Hub.

  6. On the Trial Added page, click Yes if you wish to set up the services for the customer else click No to set up later.

    You can activate Webex Go as part of the First Time Setup Wizard (FTSW) or activation can be deferred and completed later from Control Hub.

  7. Follow the Setup customer flow to provision the services in the subscription.

Webex Go license management

Once Webex Go Mobile Operator SKU is successfully added, the Webex Go Mobile entitlement shows up under License Summary for the Account and allows Control Hub administrators to select the wireless number type to provision the mobile operator mobile numbers.

  1. Sign in to Control Hub at https://admin.webex.com.

  2. Click Account → Subscriptions.