Assign Webex Go Device to User - Partner/Admin

Add Webex Go device from Users tab

Prerequisites:

  • User should have Webex Calling professional license

  • The user should be in US location

Follow the steps below to add a Webex Go device to a user from the Users tab in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.

  1. From the customer view in https://admin.webex.com, go to Users.

  2. Select the User that you want to generate an activation code for.

  3. Scroll down to Devices and click ...

  4. Select Add Webex Go Device.

  5. On the Add Webex Go Device page, select the Subscription ID and the Phone Number from their respective drop-down list.


    Subscription ID needs to be selected only if there are multiple subscriptions with Webex Go licenses.

    Phone Number needs to be selected only if the user does not have an assigned primary number.

  6. The activation code along with instructions to enable the device will be emailed directly to the user.


    The single use activation code expires after 90 days.

    If organization settings are set to suppress emails, you have the option to copy, email, or print the alphanumeric activation code and send it to the user.

Add Webex Go device from Devices tab

Prerequisites:

  • User should have Webex Calling professional license

  • The user should be in US location

Follow the steps below to add a Webex Go device to a user on the Devices tab in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.

  1. From the customer view in https://admin.webex.com, go to Devices.

  2. Click on Add Device, and select the Existing User option.

  3. Search for the user you'd like to assign the device to, then click Next.

  4. Select Webex Go Device.

  5. The activation code along with instructions to enable the device will be emailed directly to the user.


    The single use activation code expires after 90 days.

    If organization settings are set to suppress emails, you have the option to copy, email, or print the alphanumeric activation code and send it to the user.

Bulk provisioning

Follow the steps below to add Webex Go devices to multiple users in Control Hub. Watch this video demonstration on how to add Webex Go to users in Control Hub.

  1. Download the template from Devices→ Add Device → Import/Upload CSV file → Download CSV template to get the correct Webex Go subscription in the file.

  2. Add the list of users who need to be provisioned with Webex Go. Complete the username, extension number, phone number, location columns and set the device type to WEBEX_CALLING, the model column to Webex Go Device and the Webex Go Subscription column to TRUE.

  3. Once complete, save your CSV file.

  4. Go back into the bulk add devices screen and click Import to upload the CSV file.

  5. Before clicking submit, select the radio button for email activation code, ensuring that the end-user will receive an email with the activation code and instructions. Click submit when done.

Table 1. Sample data

Username

Type

Extension

Phone Number

Device Type

Model

MAC Address

Location

Webex Go[Sub- .1b7da88e-7665-4713-b8fe-c4662e78d2c0]

archer@farms.com

USER

1003

231-456-9000

WEBEX_CALLING

Webex Go Device

Dallas

TRUE