Cisco has updated its email distribution system to deliver a more consistent and branded user experience.

As part of this email distribution system update, Cisco will make the following changes:

• The email headers, particularly the FROM header, will no longer display a sender name. The email address is set to webex_comm@webex.com.

• The Reply-To header is not populated by default, unless customized by the administrator.

Here is an example of the email headers before and after the change.

Before

To: John Doe <jdoe1234@gmail.com> 
Subject: Voice Message Attached from +18907654321 - Alice 
From: "webex_comm@webex.com" <postmaster@vmail01-us.bcld.webex.com>
X-From: webex_comm@webex.com 
Reply-To: webex_comm@webex.com 

After

To: John Doe <jdoe1234@gmail.com> 
Subject: Voice Message Attached from +18907654321 - Alice 
From: webex_comm@webex.com 

Partners and customers may need to update the SPAM filter to continue receiving emails from Webex Calling services. Also, end users may need to modify their email filter or rules to continue receiving emails from Webex Calling services.

To receive notifications from the Webex Calling services, configure your SPAM or email filter to allow emails from the following address:

*@webex.com

*.webex.com

Ensure to allow these third-party domains that are used for email distribution:

*.sparkpostmail1.com

*.sparkpostmail.com