ISSUE
Registered Expressway Connectors that have stopped communicating with the cloud may cause the following error when attempting to re-register.


 
RESOLUTION
You will need to access your Expressway console via SSH to remove the previous registration fully. Then you will want to register the Expressway Connector as if it's a new connection. Выполните приведенные ниже действия.

1. Используйте SSH для входа в интерфейс командной строки Expressway с помощью пользователя "администратора".
2. Выполните следующую команду: xcommand cafe c_mgmt defuse
3. Register the Expressway Connector in the Control Hub as a new resource.
4. Continue the registration via the Expressway's web interface.

CAUSE
The Expressway connector requires a cleanup of previous registrations when attempting to re-register.

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For further help with troubleshooting, please see:

• Устранение неполадок соединителей и служб Cisco Webex гибридного типа