Configure Branding on Webex

Configure Branding settings modify the look of Webex App using customized colors and logos that reflect your brand and corporate identity.

Before you begin

Access to configure Branding is enabled by your partner administrator. If the Branding settings don’t display in Control Hub, or if you have read-only access to the settings, contact your partner administrator.

Sign in to Control Hub.


Go to Organization Settings > Customize branding for Webex.


Select next to Basic customization or Advanced customization.


For Basic customization, add your company logo and primary color and click Save.


For Advanced customization, click View Branding and edit the following settings:

  1. On the General tab:

    • Branding—Enter a name for the branding settings. This name is added to the offering on the About page.

    • Dark mode visibility—Turn this on if you want users to be able to use Webex App in either Dark mode or Light mode. Otherwise, only Light mode (the default) is available.

  2. On the Logos tab, upload your company logo. Logos for Light mode and Dark mode must be uploaded separately.

    Your logo is added to both the navigation bar and the About window in Webex. Logos do not display for either mobile or tablet applications.
  3. On the Colors tab, enter the hexadecimal color schemes that you want to apply in Light mode and Dark mode.

    The screen image maps how each color setting is applied to Webex App. You can use the toggle and the tabs to switch the image between Light mode and Dark mode on various platforms (for example, Windows, iOS, or Android).

  4. Click Save.

Advanced Branding Color Settings

The following table summarizes the color settings from the sample color palettes. Refer to the sample color palettes to see these settings on Webex App.

Image Reference



Primary Color



This control applies only to primary buttons, such as Add and Save.


Navigation icons (active)


Navigation badges


Connect to a device





Desktop Screen capture with Branding applied
Sample Desktop Color Palette
Tablet and Mobile Screen captures with Branding applied
Sample Tablet and Mobile Color Palette

Add Help and support information

Follow the steps below to add Help and support information for your users. This is displayed on your Webex site, their Webex App, and Cisco Technical Assistance Center (TAC) case open tools.

Sign in to Control Hub.


Go to Management > Organization Settings, then scroll to Help and support information.


To provide direct support to your users through your organization's support team, turn on Redirect user support.

  1. When turned on, your users are redirected to the Contact support and Help Site URLs you specify, and see the description you configure. Users cannot open support cases with Cisco TAC through Support Case Manager, the Webex Chat Assistant, or by making a phone call. This setting does not apply to Webex organization administrators, as defined in Assign organization account roles in Control Hub.

  2. When turned off, users open cases with Cisco TAC.

    You can still configure the Contact support and Help Site URLs. These are displayed in Webex App under the Help menu, and on your Webex site under Support.


In the Contact support section, enter the following, which is shown under the Support option on your Webex site:

  1. Support URL—URL where your organization's users open support cases.

  2. Description—Specify details to be presented to a user about your Webex organization's support, such as hours of operation, phone number for urgent support, etc.


In the Help Site section, enter the URL to your company's knowledge base, where users can access self-help resources.

If Contact support and/or Help Site are configured with a URL that is internal to your organization, users must be connected to your organization's network or connected through a VPN.

Click Save.