About session types

Session types are like meeting templates that people in your organization can use to schedule meetings quickly.

Session types define the features and options that are available to users for scheduled sessions. When enabled for a Webex site, you can create up to four custom session types for each primary session type that your service includes.

You can assign custom session types to specific users. For example, you can use session types to prevent some users from using the remote control option during screen sharing.

Create custom session types

Before you begin

If you don't see the Session Types option on a Webex site, contact your administrator.

After you create a new session type, you can modify it or turn it off, but you can't delete it.

1

Sign in to Control Hub, then go to Services.

2

Under Meeting, select Sites.

3

Select the Webex site for which you want to change the settings, and click Configure Site.

4

Under Common Settings, select Session Types.

5

In the Session Code column, locate the primary session type for which you want to create a custom session type.

6

Click the Add session type for <session type> link.

7

Enter a name for the custom session type.

8

Select the features that you want to include in the session type.

9

Click Add.

To allow a host to host sessions with this custom session type, enable that session type for a user.

Enable a session type for a user
1

Sign in to Control Hub, then go to Users.

2

Select a user and select Meetings.

3

Select the Webex site on which to enable a session type.

4

Check the box for the desired session type.

5

Click Save.

Enable a session type for all new users
1

Sign in to Control Hub, then go to Services.

2

Under Meeting, select Sites.

3

Select the Webex site on which to change the settings, and click Configure Site.

4

Under Common Settings, select Session Types.

5

In the Default for New Users column, locate and check the box that corresponds with the session type to which you want all new users to have access.

6

Scroll to the bottom and click Update.

Change a custom session type
1

Sign in to Control Hub, then go to Services.

2

Under Meeting, select Sites.

3

Select the Webex site on which to change the settings, and click Configure Site.

4

Under Common Settings, select Session Types.

5

In the Session Code column, locate the primary session type, then click the link for the custom session type you want to edit.

6

Change the feature settings for the session type.

7

Scroll to the bottom and select Update.

Turn a custom session type on or off
1

Sign in to Control Hub, then go to Services.

2

Under Meeting, select Sites.

3

Select the Webex site on which you want to change the settings, then click Configure Site.

4

Under Common Settings, select Session Types.

5

In the Active column, check or uncheck the corresponding check box.

6

Scroll to the bottom and select Update.

Session type features

The following features are available for the Webex Meetings PRO custom session type, but are typical for all Webex services.

Feature

Function

Alert—blinking

A blue alert appears if the participant’s panel is collapsed or closed, when someone joins the meeting, a poll opens, or a chat is received. The alert status remains blinking until the participant’s panel is opened or viewed.

Alert—sound

A sound plays when certain meeting events occur, such as when someone joins or leaves the meeting, a participant selects the Raise Hand icon, or a chat message is received.

Annotation tools

A grouping of tools that allow participants to annotate, highlight, explain, or point to information on shared content.

Application sharing

Presenters can show one or more applications to demonstrate software or edit documents.

You must enable Application sharing or Desktop sharing if you want to allow whiteboard sharing for participants on the Webex Meetings mobile app for Android and iOS.

Application sharing—remote control

You can allow participants to request remote control of the application that the presenter is sharing.

Breakout sessions

Allow hosts and cohosts to create and assign users to breakout sessions.

Chat

If available, you can determine the default settings for the Chat panel. You can set the panel to be open, minimized, or closed for participants when their meetings start.

Closed captions

If available, you can determine the default settings for the Closed Captions panel. You can set the panel to be open, minimized, or closed for participants when their meetings start.

Co-browse - Request full control

Sends a request to your customer for full control of their desktop. After your customer approves the request, the support host can control their computer. An agent can perform this when in a support session with a customer.

Co-browse - Request view

Sends a request to view your customer’s desktop. After your customer approves the request, the support host will see everything on their desktop. An agent can perform this action when in a support session with a customer.

Co-browse - Start full control

After your customer approves the request, the support host can use this to start full control of their computer. An agent can perform this action when in a support session with a customer.

Co-browse - Start view

After an agent sends a request to view the customer’s desktop, and after the customer approves the request, the support host can see everything on their desktop. An agent can perform this action when in a support session with a customer.

Custom scripts

Not Available for Webex Meetings

Desktop/Application/Web browser sharing—True color support

You can allow presenters to share content with presenters in True Color mode. True Color mode provides more detailed color, with options for either better imaging or better performance.

Desktop sharing

You can allow presenters to share the entire contents of their computers, including applications, windows, file directories, and mouse movements.

You must enable Application sharing or Desktop sharing if you want to allow whiteboard sharing for participants on the Webex Meetings mobile app for Android and iOS.

Desktop sharing—remote control

You can allow participants to request remote control of the presenter’s desktop.

Document and presentation sharing

You can allow presenters to share documents or presentations during the meeting.

  • When Document and presentation sharing is disabled, the file sharing, whiteboard, and quick start tab elements are not available on your site.

  • You must enable Document and presentation sharing if you want to allow whiteboard sharing for participants on the Webex Meetings desktop app.

End-to-end encryption

All audio, video, and shared content in Webex Meetings and Webex Support are end-to-end encrypted.

Feedback

Not Available for Webex Meetings.

File transfer

Allows participants to transfer files to each other during a meeting.

Hands-on demo

Not Available for Webex Meetings.

Hands-on lab

Not Available for Webex Meetings.

Log on as a different user

Not Available for Webex Meetings.

Meeting transcript

Allows hosts to send general meeting information and files to participants.

Notes

If available, you can determine the default settings for the Notes panel. It can be set to be opened, minimized, or closed for participants when a meeting starts.

Outlook/Lotus Notes integration

Allows users to schedule meetings with Microsoft Outlook or IBM Lotus Notes.

Participant can grab presenter role

Allows participants to take the presenter role directly from other participants so that they can share content during the meeting.

Participant list

If available, you can determine the default settings for the Participant list panel. It can be set to be opened, minimized, or closed for participants when a meeting starts.

PKI encryption

You can use digital certificates (PKI) to encrypt Webex session data.

Polling

If available, you can determine the default settings for the Polling panel. It can be set to be opened, minimized, or closed for participants when a meeting starts.

You can enable these polling control options:

  • Display individual results—Shares poll results with participants anonymously.

  • Save individual results—Saves responses from each participant in a .txt file.

  • Testing and Grading—Not Available for Webex Meetings.

  • Include no answer—Allows short-answer questions.

  • Show number of responses—Lists the number of participant responses in a polling status.

Practice session (Webex Events only)

Not Available for Webex Meetings.

Q & A

If available, you can determine the default settings for the Q&A panel. You can set the panel to be open, minimized, or closed for participants when their meetings start.

Reboot in Safe Mode

Restarts your customer's desktop session in Safe Mode.

Recording client-side

Allows hosts to record meetings on their local drives.

Recording network-based

Allows hosts to record meetings on the network server.

Remote computer sharing

Allows presenters to share content that resides on a remote computer.

Remote printing

Allows presenters to print content that is being shared in a meeting.

Show QuickStart to host and presenter

Not Available for Webex Meetings as an option – default for all hosts and presenters.

  • Show QuickStart to attendees – Not Available for Webex Meetings and Webex Training

Transfer session

Transfer your support session to a WebACD agent or queue and leave the session.

This option is available only if you are a WebACD agent.

UCF rich media Limit File Size for UCF media types to:

No longer supported

Video

If available, you can determine the default settings for the Video panel. It can be set to be opened, minimized, or closed for participants when a meeting starts.

Web-based testing

Not Available for Webex Meetings.

Web browser sharing

Allows presenters to share web browsers during the meeting.

Web browser sharing—remote control

Allows participants to share web browsers during the meeting.

Whiteboard

Allows presenters to draw objects and type text that all participants can see in their content viewers.