1

Sign in to Control Hub, then under Management, click Users.

2

Select a user and click the Calling tab.

3

Go to the Call handling section and select Call notify.

4

Turn on the toggle.
5

Enter an email address to which the notifications to be received.
6

Select a predefined schedule from the drop-down list.
7

Click Add Schedule to set the following parameters:

  • Schedule—Select the predefined schedule for when the user wants to be notified of calls from the drop-down list.


     
    If you're a location administrator, only the schedules pertaining to your assigned locations appear.

  • Calls from—Select if a user wants to be notified for calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.

  • Notify Me or Don't Notify Me—Choose whether to notify the user when receiving calls that fit within these parameters.

8

Click Save.

The schedule is added to a Notify Me or Don't Notify Me table. You can edit or delete schedules from the tables, as needed.


 
Don't Notify Me takes precedence over Notify Me.
9

Click Save.


 

A user can also enable the call notify on their own in the User Portal. For more details, see: Get email notifications for calls and voicemail. Any changes made to these settings by the user will be reflected in both the User Portal and Control Hub.