Sign in to Control Hub, then under Management, click Users.


Select a user and click the Calling tab.


Go to the Call handling section and select Call notify.


Turn on the toggle.


Enter an email address to which the notifications to be received.


Select a predefined schedule from the drop-down list.


Click Add Schedule to set the following parameters:

  • Schedule—Select the predefined schedule for when the user wants to be notified of calls from the drop-down list.

    If you're a location administrator, only the schedules pertaining to your assigned locations appear.
  • Calls from—Select if a user wants to be notified for calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.

  • Notify Me or Don't Notify Me—Choose whether to notify the user when receiving calls that fit within these parameters.


Click Save.

The schedule is added to a Notify Me or Don't Notify Me table. You can edit or delete schedules from the tables, as needed.

Don't Notify Me takes precedence over Notify Me.

Click Save.


A user can also enable the call notify on their own in the User Portal. For more details, see: Get email notifications for calls and voicemail. Any changes made to these settings by the user will be reflected in both the User Portal and Control Hub.