You must install this integration from a user account with client administrator rights. We recommend that you use an account that is accessible to more than one person.

Read the release notes for this integration.

This integration supports Webex Meetings and Webex Webinars. Learn more about Webex Webinars and Events (classic). Oracle Eloqua has a different app that supports Webex Events (classic), which can be downloaded  here. 
1

Click on the install link.

2

Click Accept and Install, and then click Accept if you agree with the Cisco Privacy Notice.

3

Click Sign In, and then sign in with your Eloqua credentials.

After you sign in, the Eloqua Webex Integration appears under My Apps.
4

To complete the installation you must add at least one user to the integration. See Add Webex users in the Configure tab for details.

5

Depending upon your configuration, you may need to add domains to an Eloqua allowlist. See Create a domain allowlist in the Configure tab for details.

You must ensure that your Webinars or Meetings are not automatically deleted once they are complete, or else Eloqua cannot access the data it needs to use in campaigns or programs.

Use Eloqua to easily manage user permissions for the Eloqua Webex Integration.

After the install, the Eloqua Webex Integration appears on the My Apps page. If you select Reinstall, you must go through the entire configuration process again. The Webex Integration is unavailable for all users during the reinstall. Eloqua preserves all existing assets, configurations and history after the reinstall.

You can also select Uninstall. If you select this option, all current assets, configurations, and history are permanently deleted.
Add Webex users

Add users in Eloqua that have Webex Webinars or Webex Meetings. You can then select these users when configuring Webex services in your Eloqua campaign or program.

1

In Oracle Eloqua, navigate to Settings > Apps > Eloqua Webex Integration > Configure.

2

Click Add user.

3

Enter a description for the user in the User description field.

4

Enter the name of your Webex Webinars or Webex Meetings site in the Webex site URL field.

Your Webex site URL is usually in the format https://company.webex.com.
5

Click Link Webex Account.

6

Sign in using your Webex credentials.

7

Select Set as default if you want to make this the default user.

8

Click Save.

The newly added user appears in the list. Click Edit or Delete if you need to update or delete users.

If you delete a user that you selected when configuring a service in your campaign, you must select a new user for that service.

Configure field mapping

Map Webex fields to Eloqua fields so that data can pass seamlessly between both. First Name, Last Name, and Email Address are default fields, with a default mapping. You can update this mapping if you need to.

The field mapping you configure applies to all of your campaigns and programs, unless specifically overridden when configuring a Webex service.

You can also map to Eloqua custom objects. Custom objects appear in the field mapping list only if they have a unique identifier.

Custom registration and question fields cannot be mapped between Webex and Eloqua.

To map a new field:

1

In Oracle Eloqua, navigate to Settings > Apps > Eloqua Webex Integration > Configure.

2

Select the Field Mapping tab.

3

Click Add new field to add a new mapping, and then select the required Webex field and Eloqua field that map to each other from the list.

4

Click Save.

Create a domain allowlist

When users perform any actions involving a particular domain, Oracle Eloqua validates the domain used against the allowlist and blocks any domains that are not on the list.

To create an allowlist in Eloqua:

  1. Select Settings.
  2. Select Security in Users and Security.
  3. Select Domain under Allowlisting.
  4. Select the appropriate Allowlist tab and enter the domain and domain extension in the Domain Name field, for example, example.com.
  5. Check Allow subdomains? to allow sub domains. For example, my.example.com and your.example.com are sub domains of example.com.
  6. Select Save.