Webex Trace Grabber For Microsoft Windows
The Webex Tracer (WBX Tracer2) is a tool designed to collect data related to Webex meetings after they have concluded. It is helpful for post-meeting analysis and troubleshooting.
Download:
Perform the following steps to capture the logs:- Double-click on wbxtraceget2.exe.
An MS-DOS window appears as the log files are gathered into a .RAR file.
As soon as the logging is complete, the following prompt appears:
As soon as the logging is complete, the following prompt appears:
- Click OK.
- The Windows Explorer folder will open, showing the .RAR log file location:
The Webex tracer logs for a meeting no longer running can be found at %USERPROFILE%\AppData\Local\Temp\wbxlogs.
Once you have the file, you can provide it when contacting technical support.Note:
- This Trace Grabber is incompatible with sites migrated to the new (Webex Meeting Suite Platform) use Webex App | Report an issue to send in logs.
- To Capture Webex Trace on a Mac, see | How Do I Capture Webex Trace/Crash Logs on a Mac?
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