How do I capture Webex Trace/Crash logs on a Mac?
Mac Log Tool
What is the MAC log tool?
How do I gather logs for a meeting that has ended?
This is a utility used to gather data once a meeting is no longer in progress. It is used for diagnosing various meeting issues like application crashing, teleconference issues, and meeting connection issues (Multimedia and Network Base Recording NBR).
Mac OS X
Supported Cisco Webex Product Version
All Cisco Webex meeting service versions
Instructions (How to capture logs):
- Download the Mac_Log_Tool_3, then rename the file to Mac_Log_Tool_3.tar.gz.
- Extract and run the Mac_Log_Tool_3.tar.gz file.
- Open the Webex Log Collector file, then select OK.
- Send the webex_logs file to your support rep via email, or upload it directly to your TAC case using the case number and password.