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Cisco devices trials in Partner Hub
In this article
Feedback?Help your customers adopt Cisco devices. You can request Cisco devices for your customers to try out and let them experience how those devices make collaboration easier and better.
Overview
As a partner administrator, you can request a Cisco devices trial on behalf of your new existing customers. When you request a devices trial in Partner Hub, Cisco devices are loaned to your customers free of charge until the end of their device trial period.
Prerequisites to start a devices trial
- You must become certified as a Webex Partner. Doing so gives you access to Webex Partner Hub, where you'll complete all the setup and configuration steps.
- You must be a partner or partner full administrator to start a devices trial.
Trial extensions
If your customer wants more time to try out Cisco devices, then you can extend their trial duration if the customer hasn't reached the end of their maximum days to order yet. You can set up the maximum days the customer has to order when you first request a devices trial for them.
Statuses of devices trials
After you request a Cisco devices trial for your customer, a status is shown so you can see the trial progress and if you need to follow up on anything. Those statuses are:
- Expiring soon—The devices trial has less than 30 days remaining.
- Devices overdue—The devices trial has expired, but the customer hasn't returned the devices yet. You can either extend the trial (if applicable) or ask the customer to return the devices.
- Devices returned—The trial has expired and the devices have been returned.
Request a devices trial for new customers
| 1 |
Sign in to Partner Hub. |
| 2 |
Go to Customers and select Start Trial. |
| 3 |
Complete the trial setup wizard by selecting Webex Devices. The form asks for the number of Cisco devices, type of Cisco devices, and
shipment address. Fill out this form to finish the request for a devices
trial.
|
Request a devices trial for existing customers
| 1 |
Sign in to Partner Hub. |
| 2 |
Go to Customers and select the customer you want to request a devices trial for. |
| 3 |
Go to and then select Request devices. A pop-window appears. Fill out this form to finish the request for a devices
trial.
|
Extend a customer's devices trial
You can only extend a devices trial if the maximum days for the trial duration haven't been met yet.
| 1 |
Sign in to Partner Hub. |
| 2 |
Go to Customers and select the customer you want to extend a devices trial for. |
| 3 |
Go to . |
| 4 |
Use the date picker to select how long to extend the trial for. |
| 5 |
Select Extend devices trial. The expiration date is updated to the date that you picked.
|
Frequently asked questions
Q. What is the maximum number of allowed devices per trial or customer?
A. You can request up to five Cisco devices per trial or customer.
Q. How long can I extend a trial for?
A. 120 days, but the request must be approved by Cisco.
Q. Who return the devices? And what is the process?
A. Devices can be returned by anyone. Every shipment comes with an orange envelope with the terms and return instructions. This document informs the customer to keep the box, plus the included shipping label.
Q. I'm a new Cisco partner and I want to take advantage of this program. How do I do so?
A. Only Cisco-registered partners can start a devices trial and the partner must have access to Partner Hub. If you have both of these requirements, you can then use the Start Trial wizard to access the devices trial screen.
Q. I got a tracking ID from the courier. What do I do with this?
A. In Partner Hub, click on the trial customer. Under Device Trials, there's a field to provide the tracking ID. Once provided, Cisco will track the progress of the return.
