• AI Assistant in Control Hub allows administrators to ask “how do I” questions relating to setup and configuration of the Webex Suite. AI Assistant can answer questions pertaining to the Webex Suite, which includes products such as Messaging, Meetings, Calling, and Contact Center.

     
    AI Assistant in Control Hub is not trained to answer general questions outside of the Webex Suite of products.

  • AI Assistant is available only to administrators who can log in to Control Hub.

  • AI Assistant answers are sourced from the articles available in Webex Help Center using the Retrieval-Augmented Generation (RAG) technique.

  • AI Assistant is currently supported in English only.
  • AI Assistant in Control Hub leverages Microsoft Azure infrastructure services, specifically Large Language Models (LLMs), to generate output that is the result of the use of this feature. Microsoft processes data, but does not store personal data shared with it, for delivery of this service.

Open the Cisco AI Assistant

1

Sign in to Control Hub.

2

Click .

3

Select a question, or enter your question in the Ask me anything box. A list of answers is shown.

To provide feedback, click the like button or the dislike button, then click a reason you chose this rating (optional) and enter additional feedback. This helps us improve the quality of the information we provide.
To see the help article from which the answer was provided, click , then click the source article you want.

Turn off the Cisco AI Assistant

1

Sign in to Control Hub.

2

Go to Organization Settings > Control Hub

3

Turn off Allow the Assistant in Control Hub.